Car radio repair Szczecin — no need to visit the workshop
You do not need to drive from Szczecin to the workshop with the whole car. You can arrange mail-in repair for your factory radio, navigation unit or amplifier at OEMatic in Sochaczew. First send a photo and describe the fault — we will confirm what we can accept.
We repair factory radios, navigation units and car amplifiers.
Initial quote before dispatch
On request — courier both ways at our expense
12 or 24 months' written warranty — according to the offer
How do I send a radio
for repair from Szczecin?
Start by getting in touch while the equipment is still in the car. We will establish whether we service that model and what needs to be removed. Then you prepare a parcel with the required unit, instead of sending the whole set just in case.
Let’s establish which unit to inspect
The dashboard screen may be separate from the unit that controls the radio and navigation. Show us the panel, provide the car details and describe the problem. We will establish which component is needed for inspection before you arrange to have it removed.
We will tell you what to put in the parcel
Do not add the screen, amplifier or cables without first confirming whether they are needed. The list depends on the unit and the fault. That way you limit dismantling to the items that really need to be sent for inspection.
The workshop can send the equipment for you
You can ask a workshop in Szczecin to remove the radio and send it. Give us the sender’s details, the person we should agree the repair price with, and the return address. The unit can be returned directly to the workshop by prior arrangement.
Protect the screen and connectors
Wrap the unit so that nothing presses on the screen or protruding parts. It should not move around in the box. Follow our packing instructions, especially if you are sending several parts in one parcel.
You will receive a quote after inspection
Once we receive the unit, we will inspect it and provide the possible repair along with the price. You decide whether to go ahead with the work. Before returning it, we will agree the dispatch method and confirm the address.
Examples of repairs to factory units
Repair of MIB STD2 PQ – touch not working | VW, Skoda, Seat
Are you trying to enter an address in the navigation, but half of the keyboard does not respond? Do you want to set a radio station manually, but the slider stops halfway and will not move any further?
Repair of Ford ACM module — no sound, crackling
No sound in a Ford Kuga, Escape, Ranger or Lincoln? It may be dry joints on the PCB of the Panasonic ACM module — not a radio replacement. Refurbishment 984 zł, 1-3 days, 24-month warranty.
Mercedes Logic7 amplifier repair – no sound
No sound in a Mercedes W221 or W216? The Logic7 amplifier may be to blame. See why it fails, how professional refurbishment is carried out, and why it is worth repairing rather than buying a used unit.
BMW amplifier repair – Harman Kardon, Top Hi‑Fi, Logic7 – no sound after water ingress
Water in the boot and a blown 40A fuse are a common cause of silence in the radio. Find out when repair makes sense — free diagnostics and a quote within 24h.
From Szczecin to the workshop and back
01
You report the problem
Send a photo of the radio, give the model and year of the car, and describe what is not working. If you do not know the name of the unit, we will help identify it. We will tell you whether we deal with this equipment and what needs to be sent for inspection. We usually reply within 24 hours on working days.
02
You prepare the unit
Once we have established what needs to be sent, you can have the unit removed by a local workshop. Protect the screen and connectors, and pack the unit so it cannot move inside the box. Follow our guidance in the packing instructions.
03
You hand over the parcel
We can arrange a courier on request. Provide the parcel collection address and the address to which we should return the unit. If a workshop is sending it, please also agree who we should contact about the repair price.
04
You decide on the repair
We inspect the unit and provide a repair price. You decide whether to proceed. Once you approve, we repair the unit and test it before return. If anything still does not work after installation, contact us and describe the problem.
on Google 5.0/5 — 370 reviews
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJYou know the cost first.
Then you decide.
Repair after quote approval
Before dispatching, we give an estimated cost. After checking the unit, we confirm the price and wait for your approval.
Decide not to go ahead? You pay nothing for diagnostics or postage
If you decide against the repair, the unit cannot be repaired, or the fault lies elsewhere, diagnostics and return postage are free.
You pay after the repair
By bank transfer before the unit is sent back, or cash on delivery on receipt. We issue a VAT invoice.
24
months' warranty for selected repairs
We provide a 12- or 24-month written warranty for the repair carried out and the parts replaced — in line with the offer for your unit.
Show the unit and describe the problem.
Sending a radio from Szczecin starts with a short call or message. Send a photo of the unit, the car details and a description of the fault. We will confirm whether we can accept it and which parts are needed for inspection. That way you know what to ask the workshop to do and what to pack. Once the parcel is at the workshop, not everything that happened in the car is visible — that is why the fault description is just as important as the equipment itself.
What can you report before sending?
Contact us, for example, when:
- The radio will not turn on or the screen is black
- There is no sound from the speakers or you hear crackling
- The screen does not respond to touch
- The radio keeps restarting or freezes on the logo
- The unit is asking for a code or shows an error
- You’re not sure which component of the set needs to be sent
Can't see your problem here? Describe it in your own words. We'll check whether we can help.
Why do we confirm the contents of the parcel before dismantling?
Describe when the problem appears and which functions still work. Does the radio not start at all, or is it only the sound that disappears? Does the fault occur straight away, or only after a longer drive? This information should be included in the enquiry before dismantling. Testing the unit on the bench gives different possibilities from observing the complete set in the car.
In one Ford case, we first had to clarify which module the customer wanted to send. Only after establishing that it was the ACM audio module could we prepare the quote and instructions. That is why we ask for a photo and the available label. If the workshop is packing the equipment, give them the agreed list. There is no need to remove extra parts just in case.
Tell us who is sending the parcel, who decides on the repair quote and where we should send the unit back. These details may differ, for example when a workshop sends the radio on your behalf. Enclose the information specified in the instructions so that we can match it with the enquiry. If measurements were already taken in the car, pass on those results as well.
What should be agreed before you send the radio from Szczecin?
The parcel should contain the equipment whose acceptance we have confirmed. Before dismantling, send a photo and a description of the fault, and before dispatching let’s agree the remaining details:
- Vehicle details and the model or available number of the radio, screen or amplifier.
- What happens in the car and which functions still work. Include the workshop results if you have them.
- Which unit and additional items we are to receive — according to our reply to the enquiry.
- The sender’s details and the person with whom we are to agree the repair price, if the parcel is being sent by a workshop.
- Return address and transport method. Include the details given with the enquiry in the parcel.
You do not need to know the answer to everything. Send us what you have, and we'll ask about the missing details.
Should you send your radio for repair, or order a used one?
If your radio can be repaired, sending it by post allows you to keep your current unit without travelling to Sochaczew by car. After inspection, we provide the price and you decide on the work. When buying a used unit, you need to know its condition, full number and compatibility with the equipment; a similar-looking photo in the advert is not enough.
When comparing repair with replacement, also take into account fitting and any adaptation of the equipment to the car. If the cause lies outside the radio, a random replacement may change nothing. That is why we establish the required module before dismantling, transport and spending money on another part.
Before sending in the unit
Do I need to bring the whole car from Szczecin?
For mail-in repair, you send us the unit itself or the agreed set of parts. Removal and refitting can be handled by a workshop in Szczecin. If an inspection of the car’s wiring will be needed first, we will tell you before you send it.
Can I send the parcel before I get a reply?
Please wait for confirmation. We need to establish whether we service your model and which parts will be needed for testing. You can send a photo and description while the radio is still in the car. That way you will not remove or send unnecessary parts.
Can the workshop send the radio directly to you?
Yes, let’s arrange that when you submit the request. Give us the sender’s details and the person we should speak to about the quote. We will also confirm the parcel contents and the address the equipment should be returned to.
Should I include the screen, cables and accessories in the parcel?
Only the items we ask for. Different devices need different test sets. Pack any extra parts separately so they do not knock against the radio or screen during transport.
How do you determine the repair cost?
After the fault has been described, we give an estimated cost. We confirm the exact price after checking the unit, before we start the repair. It depends on the model and on what has failed. You decide whether you accept the proposed repair.
Who will remove the radio and reinstall it after the repair?
You can have these jobs done by a local workshop. First we will tell you which unit needs to be removed and whether any additional parts will be needed. You agree the removal and refitting price directly with the workshop. If it has already checked the problem in the car, send us its findings.
How long will the repair take?
Ask about the lead time when you submit the enquiry — it depends on the unit and the work required. We will agree when we can check it and when the repair should be completed. For mail-in repairs, please also allow for transport time both ways, as well as removing and refitting the radio.
How should the unit be prepared for transport?
Protect the screen, connectors and protruding parts. Use a rigid cardboard box and fill any empty spaces so the unit cannot move around. Pack any extra items separately so they do not knock against each other. Include the details provided when you made your enquiry. Photos and guidance can be found in the packing instructions.