Unlocking car radios and navigation systems
Is your radio asking for a PIN code, blocking functions, or failing to start after the battery was disconnected, a module was replaced, or you bought the car? We help restore access to the factory unit without random attempts. We provide the service by post from anywhere in Poland.
12–24 month repair warranty
Quote range within 24 working hours
Courier shipping from anywhere in Poland
Selected OEM brands and systems we work with
Quick quote for unlocking
Are you experiencing one of these faults? Contact us now.
The radio or navigation lock usually appears after the battery has been disconnected, a module has been replaced, or the car has been bought. Identify the symptom, and we will confirm the unlocking method after checking the unit.
The display shows “CODE”
The radio is waiting for a security code, for example after the battery has been replaced
The message “System has been locked. Contact your dealer”
Lock after incorrect codes; further attempts may make it permanent
Password prompt screen “Enter Password”
Password lock that can be removed permanently
The radio asks for a PIN after the battery has been disconnected
After power is restored, the unit asks for a security code
The radio blocks functions after a module is replaced
The unit does not work fully without the correct PIN code
No code after buying a car or a used radio
The previous owner did not provide the code card
The radio requires a code after a software update
After new firmware is installed, the unit may ask for the code again
What unlocking a
radio and navigation system involves
We restore access without replacement
For a blocked radio or navigation system, we determine whether the code can be read, the lock reset, or access to the factory unit restored. We do not replace it with a used module unless necessary.
We identify the correct module
Before starting work, we identify the unit by the label, part number and the message on the screen. Based on this, we determine whether a PIN read-out or a counter reset is needed.
We return the unit ready for fitting
After unlocking, we check the functions covered by the service on a test bench and secure the equipment for transport. You receive details of what was done and a VAT invoice.
Unlocking or buying another radio?
With a code lock, replacing the radio at an authorised dealer may require matching the version and coding, and a used module has an unknown history. The comparison shows what you keep when we unlock your factory unit.
Slide the table sideways to see all columns.
| Parameter | New from the dealer | Used, from the open market | Unlocking at OEMatic |
|---|---|---|---|
| Fitment to the vehicle | requires the correct version | uncertain | original unit retained |
| Unit history | new unit | usually unknown | known history of the unit from the vehicle |
| Additional coding | may be required | often required | depends on the unit |
| Function check | according to the supplier’s procedure | uncertain | test after unlocking |
Which units and systems do we repair?
We work with selected factory audio, multimedia and navigation units. We always confirm the scope of repair after identifying the part number and version of the unit.
Factory main units
OEM multimedia modules
Audio and navigation systems
Panels and displays
Control modules
Associated devices
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
How does mail-in repair work
step by step?
You do not need to bring the vehicle in. Describe the problem and we will help you work out what to remove and send. After inspection, you will receive a quote for approval — only then will we start work.
01
Describe the problem and show the device
Write what is happening in the vehicle, state the make, model and year. Add a photo of the device, the error screen or the nameplate sticker, if you have one. On that basis, we will initially assess whether we can help.
02
We will help you work out what to send
Not sure whether to remove the radio, screen, amplifier or another unit? We will advise which component to check, how to prepare it for shipping and how to pack the parcel safely.
03
We confirm the fault and quote for the work
In the workshop we carry out diagnostics, confirm the source of the problem and define the scope of work. We send a quote for approval. We only start work after your approval.
04
We repair, test and return
We remove the cause of the fault, test the device and send it back safely packed for refitting. Every repair we carry out is covered by a warranty.
on Google 5.0/5 — 370 reviews
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJWe rescue even the most difficult cases.
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Unlocking a radio or navigation system starts with establishing whether the problem is a PIN, a lockout after incorrect attempts, data loss or an electronic fault. The first steps depend on the model of the unit, the message shown on the screen and whether the equipment starts after a power loss. This matters because further random attempts can extend the lockout, so it is better to stop entering codes until the unit and message have been identified. In practice, we verify the specific OEM unit, i.e. the manufacturer’s factory module, by part number, label and response at startup, rather than by the message alone.
What symptoms may indicate that a radio or navigation system needs unlocking?
A need for unlocking may be indicated by a code request, an active lockout or the unit failing to start properly after a power loss, but the meaning of these symptoms depends on the model, the wording of the message and the circumstances of the fault. After disconnecting the battery, the radio may ask for a PIN, but it may also reveal corrupted memory data. After fitting a used unit, the problem may be not only the code, but also pairing with the car or a version mismatch.
The exact message and the unit’s behaviour on startup are important. Signs that unlocking or a lockout check may be needed include:
- a PIN request message after disconnecting the battery,
- a lockout after previous incorrect code attempts,
- no code entry field despite the unit being switched on,
- a wrong password message or an active system lockout,
- only some functions starting after replacing a used module,
- a complete failure to start after a power loss.
If the unit does not start at all, recovering the PIN alone may not restore operation. In that case the power supply, memory and main board need to be checked. The same applies to resets, freezing or no sound, where unlocking may only be part of the repair.
Unlocking process: step by step
The unlocking process starts with identifying the exact version of the unit and confirming what has actually been locked. A photo of the label, the message text and a description of the circumstances allow us to prepare a free initial quote; with a complete enquiry, response time can be around 24 working hours. The removed OEM unit is sent in for checking, as we inspect the unit on a test bench rather than in the car.
After receiving the parcel, we test the unit on a test bench, checking its startup, power supply, memory and response on power-up. On that basis we confirm whether the problem concerns the code, a lockout, data loss or an electronic fault. The time needed for diagnosis and price confirmation depends, among other things, on whether the unit starts on the bench or requires additional tests of memory, power supply or lockout after incorrect attempts.
After diagnosis, we provide the cost for approval. Only after you agree do we carry out the actual unlocking or repair. If the data are consistent, code reading or lockout reset is possible, and if the memory is corrupted or the unit fails to start, the scope of work may include repair of the memory, power section or other circuits needed for operation.
Before dispatch, we test the unit and the functions covered by the enquiry. The written warranty period depends on the scope of repair.
What should you prepare before sending your radio or navigation unit to the workshop?
Before sending it, prepare a photo of the label, the exact message shown on the screen and a brief description of the circumstances of the fault. This helps distinguish a missing code from a lockout after failed attempts, data loss or a start-up problem. It also matters for the workshop whether the symptom appeared after disconnecting the battery, replacing a module, flooding or a power surge.
For an initial assessment, it is best to prepare a few specific details and materials:
- a photo of the label with the part number and device markings,
- a photo of the screen with the message, or a description of what appears after switching on,
- information on whether the device has been disconnected from power before,
- a description of any previous attempts to enter the code, if any were made,
- car details needed to identify the configuration,
- information on whether the problem concerns only the lockout, or also restarts, no sound or no start-up.
Do not enter any more random codes before sending it. This can increase the attempt counter and extend the lockout. If the unit does not start at all, note this straight away in your enquiry.
Why is it worth repairing original OEM units?
Repairing the original OEM unit makes sense when the problem concerns a lockout, memory data or the electronics needed for start-up. You keep your own unit, whose history is known and which was part of the car's factory system. This reduces the risk of buying a used module with a different hardware version, different software or an additional lockout.
A similar symptom after replacing a module does not yet mean that a used unit will be a simpler solution than repairing your own. After fitting another unit, the problem is often not only the code, but also pairing with the car or lack of configuration compatibility. Even a correctly unlocked unit may need further adaptation after installation.
In some cases, for example with extensive memory or board damage or the effects of flooding, replacement may prove justified, but the decision should be preceded by diagnostics of the specific unit. The service concerns factory OEM units, not Android replacements. After the repair, the unit is tested before being sent back, and the warranty period depends on the type of fault removed.
Frequently asked questions
and answers
Key information about diagnostics, shipping, quoting and repair of an OEM factory unit.
Do I need to bring the radio to Sochaczew?
You do not need to come in the car. You can send the removed unit by courier from anywhere in Poland or deliver it in person to the workshop in Sochaczew by prior arrangement.
Can you help if I bought a car without the PIN code?
Yes, if it concerns the selected OEM factory radio or navigation system. Send the car details, a photo of the screen with the message and a photo of the nameplate label, and we will assess the possibility of restoring access.
Should I enter more codes before submitting a request?
We do not recommend random attempts when the code is not certain. Describe the message on the screen and the number of attempts made, if you know it, and we will determine the next steps after identifying the unit.
Do I need to know the exact radio or navigation model?
No. Please give us the car make, model and year, and include a photo of the front panel and the unit’s rating label. We’ll ask for the part number if it is needed.
Do you unlock non-factory Android radios?
We do not repair replacements fitted instead of factory units, including Android radio-navigation units. If you are not sure, send a photo of the label; factory modules have the manufacturer’s logo and part number.
How do I pay for the service, and will I get an invoice?
You can pay by bank transfer before the unit is sent back, or choose cash on delivery. We issue a VAT invoice.