Car radio repair Kraków — no need to visit the workshop
The radio works, but the screen stays black? Does touch not respond or select functions on its own? From Kraków you can send the unit to OEMatic in Sochaczew. Show us the panel and describe what is happening — we will say whether we can help and which parts of the unit will be needed.
We repair factory radios, navigation units and car amplifiers.
Initial quote before dispatch
On request — courier both ways at our expense
12 or 24 months' written warranty — according to the offer
The screen does not work
or touch?
A black screen, no response to touch and a freezing radio are different faults. Describe what you can see and what still works. That will help us decide where to start before you choose to replace the whole unit.
The music plays, but there is no picture
If you can adjust the volume or change stations with the buttons, mention that in your message. This information helps distinguish a picture fault from a situation where the whole radio has stopped working.
Only part of the screen responds to touch
Write where the screen does not respond. If it opens menus by itself or selects different buttons from the ones you touch, describe it or record it while parked. You do not need to dismantle the panel to report the fault.
The screen or the whole radio — we will work out what to check
Not every screen fault means buying a complete radio. First we will identify the model, and after checking the unit we will suggest a possible repair. The scope depends on the design and condition of the equipment.
We will tell you whether to send the screen or the radio
In some cars the screen is part of the radio, in others it is a separate unit. Agree the required set with us before removing anything. That helps avoid sending parts again and taking the car apart a second time.
Tell us about previous repair attempts
Was the touch, the glass replaced, or the connector repaired? Write whether anything changed after those jobs. If you have the part number fitted or a repair description, include it in your message.
Examples of repairs to factory units
Repair of MIB STD2 PQ – touch not working | VW, Skoda, Seat
Are you trying to enter an address in the navigation, but half of the keyboard does not respond? Do you want to set a radio station manually, but the slider stops halfway and will not move any further?
Repair of Ford ACM module — no sound, crackling
No sound in a Ford Kuga, Escape, Ranger or Lincoln? It may be dry joints on the PCB of the Panasonic ACM module — not a radio replacement. Refurbishment 984 zł, 1-3 days, 24-month warranty.
Mercedes Logic7 amplifier repair – no sound
No sound in a Mercedes W221 or W216? The Logic7 amplifier may be to blame. See why it fails, how professional refurbishment is carried out, and why it is worth repairing rather than buying a used unit.
BMW amplifier repair – Harman Kardon, Top Hi‑Fi, Logic7 – no sound after water ingress
Water in the boot and a blown 40A fuse are a common cause of silence in the radio. Find out when repair makes sense — free diagnostics and a quote within 24h.
From Kraków to the workshop and back
01
You report the problem
Send a photo of the radio, give the model and year of the car, and describe what is not working. If you do not know the name of the unit, we will help identify it. We will tell you whether we deal with this equipment and what needs to be sent for inspection. We usually reply within 24 hours on working days.
02
You prepare the unit
Once we have established what needs to be sent, you can have the unit removed by a local workshop. Protect the screen and connectors, and pack the unit so it cannot move inside the box. Follow our guidance in the packing instructions.
03
You hand over the parcel
We can arrange a courier on request. Provide the parcel collection address and the address to which we should return the unit. If a workshop is sending it, please also agree who we should contact about the repair price.
04
You decide on the repair
We inspect the unit and provide a repair price. You decide whether to proceed. Once you approve, we repair the unit and test it before return. If anything still does not work after installation, contact us and describe the problem.
on Google 5.0/5 — 370 reviews
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJYou know the cost first.
Then you decide.
Repair after quote approval
Before dispatching, we give an estimated cost. After checking the unit, we confirm the price and wait for your approval.
Decide not to go ahead? You pay nothing for diagnostics or postage
If you decide against the repair, the unit cannot be repaired, or the fault lies elsewhere, diagnostics and return postage are free.
You pay after the repair
By bank transfer before the unit is sent back, or cash on delivery on receipt. We issue a VAT invoice.
24
months' warranty for selected repairs
We provide a 12- or 24-month written warranty for the repair carried out and the parts replaced — in line with the offer for your unit.
Show the unit and describe the problem.
Does the radio play music, but you cannot select anything on the screen? Or has the image disappeared completely, even though the buttons still work? Describe separately what you can see and how the touch responds. That will make it easier to decide where to start the inspection. You do not need to know whether the display, the touch layer or another part has failed — that is for the workshop to determine.
The screen does not respond to touch or does not display an image
An enquiry may concern, for example, these faults:
- The whole screen does not respond to touch
- Only part of the screen responds to touch
- The screen selects functions by itself
- The music plays, but the screen is black
- There are stripes or discolouration on the screen
- The image is visible, but the radio can only be operated with the buttons
Can't see your problem here? Describe it in your own words. We'll check whether we can help.
Is repairing the screen enough?
It depends on the unit and the fault. A dark screen with the music still playing is different from a situation where the whole system does not respond. Tell us whether you can change the volume, switch stations or use steering wheel controls. In the Hyundai LAN5202EHGB we repaired, the sound and buttons worked despite the lack of picture. That does not mean, however, that every radio with a black screen needs the same repair.
If there is a touch problem, a more detailed description will help: does the whole surface not respond, only a fixed area, or does the screen select functions by itself? If you can, record it while stationary. Do not press the panel harder and do not dismantle it for the enquiry. In some cases we first need to check how the whole system behaves, instead of ordering a new touchscreen straight away.
The touchscreen and the display are not the same thing. How they are connected depends on the model. If someone has already replaced the screen or the touch panel, give the part number if you have it, and say what changed after fitting. It is important whether the problem appeared immediately or only after some time.
The screen or touch panel is not working — what photos and information should you send?
Show the panel and describe the image and touch response separately. That way we will not confuse a display fault with a situation where the whole radio has frozen. In your message include:
- The car model and year, plus a photo of the whole panel, not just part of the screen.
- Whether the screen is black, displays the image correctly, or shows stripes or discolouration.
- Whether the whole screen does not respond, only a selected area, or functions activate without touch.
- Whether the music and operation via buttons or the steering wheel still work.
- Information about replacing the glass, touch panel or screen. If you have a video showing the problem while stationary, attach it.
You do not need to know the answer to everything. Send us what you have, and we'll ask about the missing details.
Damaged screen — repair the display or replace the whole radio?
Not every image or touch fault means the whole radio needs replacing. First you need to identify the model and check which part is not working. If the screen or touch panel can be repaired, we will quote that with the price. Only then is it worth comparing it with buying a used part or the whole unit.
If you are considering a used screen, make sure it works with your radio. Similar size and shape is not enough. Ask for the part number, a check of the touch and image, and the possibility of return. Only then will comparing the price of a used part with repairing your own equipment be meaningful.
Before sending in the unit
The radio works, but the screen does not. Does the whole unit need replacing?
You should not assume that. Working sound is an important clue, so add that information to your enquiry. Show the radio panel and describe whether the screen is completely black or simply not responding to touch. Once we identify the model, we will tell you what needs checking before you decide to buy parts.
Does the screen select functions by itself? Can I report that too?
Yes. Write whether the radio responds without touching the screen, or selects a different spot from the one you touch. A short video recorded while parked will help show the fault. If it happens only in one part of the screen, say which part.
Will replacing the glass fix non-working touch?
Not always. The glass protects the screen, while touch detection is handled by a separate layer. Depending on the model, these parts may form one combined unit. First it has to be checked what has failed — the appearance of the glass alone does not determine the repair.
Should I remove just the screen?
Ask us before removing anything. For testing, we may need just the screen, the radio, or both together. We will tell you what to prepare after looking at the photos and the description of the fault.
How do you determine the repair cost?
After the fault has been described, we give an estimated cost. We confirm the exact price after checking the unit, before we start the repair. It depends on the model and on what has failed. You decide whether you accept the proposed repair.
Who will remove the radio and reinstall it after the repair?
You can have these jobs done by a local workshop. First we will tell you which unit needs to be removed and whether any additional parts will be needed. You agree the removal and refitting price directly with the workshop. If it has already checked the problem in the car, send us its findings.
How long will the repair take?
Ask about the lead time when you submit the enquiry — it depends on the unit and the work required. We will agree when we can check it and when the repair should be completed. For mail-in repairs, please also allow for transport time both ways, as well as removing and refitting the radio.
How should the unit be prepared for transport?
Protect the screen, connectors and protruding parts. Use a rigid cardboard box and fill any empty spaces so the unit cannot move around. Pack any extra items separately so they do not knock against each other. Include the details provided when you made your enquiry. Photos and guidance can be found in the packing instructions.