Factory car radio repair — mail-in, with warranty
The radio will not switch on, keeps resetting, loses sound, freezes or stops responding after the battery is disconnected. We help establish whether the problem lies in the radio, power supply, coding or another part of the system. We carry out repairs by post from all over Poland.
12–24 month repair warranty
Quote range within 24 working hours
Courier shipping from anywhere in Poland
Selected OEM brands and systems we work with
Quick repair quote
Are you experiencing one of these faults? Contact us now.
An OEM unit fault can develop gradually or appear after a power loss, flooding or a voltage spike. Identify the symptom and we will confirm the actual source of the problem during diagnostics.
The unit does not power up
Power supply and unit electronics need to be checked
The system keeps restarting or freezing
Memory, power supply and communication diagnostics required
No sound or picture
The unit and the associated modules need to be checked
Functions work only partially
The cause may be a fault in the unit or in communication
The problem appeared after a power loss
Configuration, code and memory data need to be checked
The unit does not respond to controls
The panel, screen and control electronics need to be checked
Fault after flooding or a voltage spike
Power supply and main board diagnostics required
What does
OEM unit repair involve?
We repair factory radios
Instead of choosing a new unit, we look for the cause of the fault in your factory radio or audio module. We tailor the scope of work to the symptom, part number and hardware version.
Diagnosis of the removed module
We test the supplied unit on a test bench, without measurements in the car. If the symptoms point to the vehicle wiring, please have it checked by a local workshop.
Working radio ready for installation
After the repair, we test the functions covered by the request and secure the equipment for transport. You receive the repaired module for refitting and a warranty for the work carried out.
Repair the radio or buy another one?
A new radio from an authorised dealer requires the correct version, while a used one from the market may have an unknown history and need coding. Repairing your module preserves the factory fit and lets you check operation after the work has been completed.
Slide the table sideways to see all columns.
| Parameter | New from the dealer | Used, from the open market | Repair at OEMatic |
|---|---|---|---|
| Fitment to the vehicle | requires the correct version | uncertain | original unit retained |
| Unit history | new unit | usually unknown | known history of the unit from the vehicle |
| Additional coding | may be required | often required | depends on the scope of repair |
| Function check | according to the supplier’s procedure | uncertain | test after the completed repair |
Which units and systems do we repair?
We work with selected factory audio, multimedia and navigation units. We always confirm the scope of repair after identifying the part number and version of the unit.
Factory main units
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
OEM multimedia modules
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Audio and navigation systems
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Panels and displays
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Control modules
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Associated devices
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
How does mail-in repair work
step by step?
You do not need to bring the vehicle in. Describe the problem and we will help you work out what to remove and send. After inspection, you will receive a quote for approval — only then will we start work.
01
Describe the problem and show the device
Write what is happening in the vehicle, state the make, model and year. Add a photo of the device, the error screen or the nameplate sticker, if you have one. On that basis, we will initially assess whether we can help.
02
We will help you work out what to send
Not sure whether to remove the radio, screen, amplifier or another unit? We will advise which component to check, how to prepare it for shipping and how to pack the parcel safely.
03
We confirm the fault and quote for the work
In the workshop we carry out diagnostics, confirm the source of the problem and define the scope of work. We send a quote for approval. We only start work after your approval.
04
We repair, test and return
We remove the cause of the fault, test the device and send it back safely packed for refitting. Every repair we carry out is covered by a warranty.
on Google 5.0/5 — 370 reviews
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJWe rescue even the most difficult cases.
See our latest case studies
Repair of MIB STD2 PQ – touch not working | VW, Skoda, Seat
Are you trying to enter an address in the navigation, but half of the keyboard does not respond? Do you want to set a radio station manually, but the slider stops halfway and will not move any further?
Repair of Ford ACM module — no sound, crackling
No sound in a Ford Kuga, Escape, Ranger or Lincoln? It may be dry joints on the PCB of the Panasonic ACM module — not a radio replacement. Refurbishment 984 zł, 1-3 days, 24-month warranty.
Repair of Nissan AGC-0071RF radio – the display fades and becomes unreadable
Repair of Nissan LCN radio (Daewoo AGC-0071RF / AGC-0070RF) – Qashqai, Juke, Note, Navara, NV200: 738 zł incl. VAT, 1-2 days, 24-month warranty. Does the display fade in hot weather? W…
Repair of Comand NTG2 Mercedes – freezes on the logo? How we refurbish it
Do you want Comand NTG2 to last a long time and work properly? The only solution for you is a thorough refurbishment of the Mercedes navigation system.
Factory car radio repair involves determining whether the problem lies in the OEM unit itself, the linked screen, the amplifier or communication between modules. Different OEM units can produce different symptoms — for example, touch not working in MIB STD2 PQ or a freeze on the logo in Comand NTG2 — but the cause needs to be confirmed in diagnostics. The same symptom does not automatically indicate the same cause, so it makes sense to repair a confirmed fault rather than randomly replacing the entire set. In different OEM units, the source of the problem may be memory, the audio path, the panel, power supply or communication — the scope is confirmed only by expert assessment, which is why below you will find a short explanation of how to read the symptoms and what to expect from diagnosis of the original unit.
How do you recognise the symptoms of a factory car radio fault?
A fault may be indicated by loss of stable start-up, sound, picture, touch or radio communication with the rest of the system. If after disconnecting the battery the unit stops on the logo, asks for a code or only works partly, memory and configuration are also suspected, and if it is code-locked the solution may be radio unlocking. Lack of sound does not have to mean the radio itself is faulty — the unit and the cooperating modules remain to be checked, for example the factory amplifier. If that is the cause, see car amplifier repair. Signs of a fault in the unit or a cooperating module may include:
- the radio starts up and then returns to the start screen,
- the screen lights up, but there is no sound or crackling appears,
- touch works only partly or not at all, as with MIB STD2 PQ faults,
- the unit freezes on the logo and does not finish starting up,
- after a power loss, a lockout, configuration error or loss of some functions appears.
A fault is best described by the moment it appears, not only by the final effect. A restart after a few minutes of operation is read differently from image loss after warming up, and differently again from no response from the panel from the very first start-up. If the removed radio works correctly after testing, the vehicle wiring should be assessed by a local mechanic or auto electrician.
How does diagnosis and repair of a faulty radio work?
Diagnosis begins by identifying the unit variant, because the repair concerns factory OEM units, i.e. original modules, not Android replacements. For verification, send the removed unit, not the whole car, so a photo of the label and a precise description of the symptoms are important. It also helps to know whether the issue appeared after a flat battery, flooding, a power surge or a previous repair attempt. This makes it possible to determine whether only the radio, the panel, the screen or the factory amplifier needs to be analysed.
Once the module is received, the workshop runs it on a test bench and checks whether the fault lies in the electronics, memory, audio path, panel or communication. The cost is confirmed only after inspection, and any coding required after installation is included in the quote before work begins. If the source of the fault turns out to be a damaged circuit or memory data, the repair focuses on that exact area, without randomly replacing working parts.
After the cause has been removed, all functions affected by the fault are tested, and the unit is returned for installation with a written warranty, depending on the scope of work. If the condition of the board after flooding, a power surge or unsuccessful interference goes beyond repair, the customer receives clear information about the limits of any further action.
What should you prepare before sending the radio to the workshop?
Prepare the details that will link the symptom to the correct module and its variant. The description “the radio doesn’t work” is not enough, because power supply, memory and communication faults can look similar. It also matters whether the system has a separate screen or amplifier, because then another component may be needed for verification. The more precisely the start of the fault is described, the easier it is to classify the case.
It also helps to provide material showing the unit and how it behaved before removal. Before submitting the job, prepare:
- the make, model and year of the vehicle,
- a photo of the front of the unit and the label with the part number,
- a description of when the symptom appears — immediately after start-up, after heating up or after disconnecting the battery,
- information on whether the system has a separate screen, amplifier, camera, navigation or steering wheel controls,
- notice of flooding, a power surge or a previous repair attempt,
- a photo of the error message or a short video if the symptom can be recorded.
When is it worth choosing repair rather than replacing the radio?
Repair is the right choice when the original unit remains compatible with the vehicle’s equipment and the problem concerns the module itself. This applies to faults in the electronics, memory, panel, display or audio path. This approach keeps compatibility with the screen, steering wheel controls and system configuration.
Replacement becomes the more sensible option when the board is extensively burnt, liquid corrosion has spread over a larger area, or the laminate — that is, the board’s supporting layer — has been damaged by previous interference. A used module does not confirm the cause of the fault and may require matching or coding. That is why the final decision depends on the condition of the original unit, not just the symptom itself.
Frequently asked questions
and answers
Key information about diagnostics, shipping, quoting and repair of an OEM factory unit.
Do I need to bring the car to Sochaczew?
You do not need to come by car. You can send the removed module by courier from anywhere in Poland or deliver it in person to the workshop in Sochaczew by prior arrangement.
I do not know the radio model — can I request a repair?
Yes, you do not need to know the radio model name. Give us the car make, model and year, describe the symptoms and send a photo of the unit, the panel and the rating label, and we will ask for the part number if it is needed.
Do you repair non-factory Android radios?
We do not repair aftermarket replacements fitted instead of factory units, including Android radio-navigation systems. You can recognise a factory radio by the sticker with the manufacturer logo and part number, so please send a photo of it before removal.
No sound — should I send the radio or the amplifier?
We determine that before removal, based on the symptoms and the vehicle details. If it is not possible to separate a fault in the radio from the amplifier, we may ask for both units so we can check communication between the modules.
Will you check the power supply and wiring in my car?
We check the supplied removed module, not the whole car. Please have a local workshop carry out power supply and wiring measurements, as well as removal and refitting.
How can I pay for the radio repair?
Payment is possible by bank transfer before the unit is returned, or cash on delivery. We can issue a VAT invoice for the service.