Factory car navigation repair — by post,
with warranty
Black screen, rebooting to the logo, freezing, no response, map issues or communication problems with the car. We inspect factory units integrated with the screen, radio and vehicle equipment. Repairs are carried out by post from anywhere in Poland.
12–24 month repair warranty
Quote range within 24 working hours
Courier shipping from anywhere in Poland
Selected OEM brands and systems we work with
Quick repair quote
Are you experiencing one of these faults? Contact us now.
An OEM unit fault can develop gradually or appear after a power loss, flooding or a voltage spike. Identify the symptom and we will confirm the actual source of the problem during diagnostics.
The unit does not power up
Power supply and unit electronics need to be checked
The system keeps restarting or freezing
Memory, power supply and communication diagnostics required
No sound or picture
The unit and the associated modules need to be checked
Functions work only partially
The cause may be a fault in the unit or in communication
The problem appeared after a power loss
Configuration, code and memory data need to be checked
The unit does not respond to controls
The panel, screen and control electronics need to be checked
Fault after flooding or a voltage spike
Power supply and main board diagnostics required
What does
OEM unit repair involve?
We repair the original OEM module
We do not replace the entire navigation unit with a random used part. We identify the fault in the supplied factory unit to keep it matched to the car and its equipment.
We check the screen and communication
On the test bench, we check system start-up, screen response and communication between the unit and the cooperating modules. Power supply measurements in the car should be carried out by a local workshop.
You keep the car integration
After repair, the same unit comes back to you, integrated with the screen, radio and vehicle equipment. You do not need to fit a used replacement with an unknown history.
Repair, a new module or a used one from the market?
Factory navigation is part of the car system, so the unit version, module history and any coding matter. See how buying a new module from an authorised dealer, buying a used part and repairing your unit at OEMatic differ.
Slide the table sideways to see all columns.
| Parameter | New from the dealer | Used, from the open market | Repair at OEMatic |
|---|---|---|---|
| Fitment to the vehicle | requires the correct version | uncertain | original unit retained |
| Unit history | new unit | usually unknown | known history of the unit from the vehicle |
| Additional coding | may be required | often required | depends on the scope of repair |
| Function check | according to the supplier’s procedure | uncertain | test after the completed repair |
Which units and systems do we repair?
We work with selected factory audio, multimedia and navigation units. We always confirm the scope of repair after identifying the part number and version of the unit.
Factory main units
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
OEM multimedia modules
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Audio and navigation systems
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Panels and displays
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Control modules
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
Associated devices
The scope of service depends on the device version, part number and symptoms. Please send a photo of the label so we can confirm whether diagnostics are possible.
How does mail-in repair work
step by step?
You do not need to bring the vehicle in. Describe the problem and we will help you work out what to remove and send. After inspection, you will receive a quote for approval — only then will we start work.
01
Describe the problem and show the device
Write what is happening in the vehicle, state the make, model and year. Add a photo of the device, the error screen or the nameplate sticker, if you have one. On that basis, we will initially assess whether we can help.
02
We will help you work out what to send
Not sure whether to remove the radio, screen, amplifier or another unit? We will advise which component to check, how to prepare it for shipping and how to pack the parcel safely.
03
We confirm the fault and quote for the work
In the workshop we carry out diagnostics, confirm the source of the problem and define the scope of work. We send a quote for approval. We only start work after your approval.
04
We repair, test and return
We remove the cause of the fault, test the device and send it back safely packed for refitting. Every repair we carry out is covered by a warranty.
on Google 5.0/5 — 370 reviews
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJWe rescue even the most difficult cases.
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Imagine this scenario: the touchscreen in your Hyundai or Kia stops responding. Sound familiar?
Is there a fix for popping, humming and crackling in the speakers on RNS 510?
Sometimes the radio can work for several days without a hitch, but sooner or later the fault returns and the audio anomalies in the speakers become unbearable. What is the remedy?
Repairing a factory car navigation unit concerns the original OEM unit integrated with the radio, screen and vehicle functions. The same symptom may be caused by a fault in the memory, power supply, image path, touch panel or communication with another module. That is why an effective repair starts with confirming whether the navigation unit itself, the screen, the control panel or the cooperating device is at fault. In practice, the workshop checks the removed module rather than randomly replacing parts that may be working perfectly well. The repair applies to OEM factory units, not aftermarket replacements.
What are the typical symptoms of a failure in factory car navigation systems?
When assessing a fault, it is not only the symptom itself that matters, but also when it appeared and whether it occurs constantly or intermittently. In integrated units, a similar effect may stem from different causes, so it is important which functions still work and which have stopped working.
A problem is assessed differently after the battery has been disconnected than after flooding, a power surge or another unusual event. For diagnostics, the most useful information is what helps narrow down the source of the fault:
- whether the device does not start at all, freezes on the logo or restarts after a moment,
- whether the screen stays black all the time or the image appears only sometimes,
- whether the lack of response concerns the entire touchscreen, or only part of the screen or selected buttons,
- whether the sound cuts out completely, crackling appears, or the problem concerns only selected sources,
- which functions still work, for example radio, Bluetooth, camera or the car menu,
- whether before the fault there was a power loss, flooding, power surge, removal or previous repair.
What does mail-in diagnostics of a factory navigation unit look like?
The removed device is sent by courier to the OEMatic workshop in Sochaczew after the initial quote has been accepted. A free initial quote is prepared on the basis of photos of the label and information about the car. There is no need to bring the whole vehicle, because only the removed unit is checked.
After receiving the parcel, the workshop checks the device and tries to confirm the reported symptom. Depending on the symptom and the supplied parts, the analysis may include power supply, memory, response to buttons or touch, image path, audio path and any communication that can be checked. Final confirmation of the repair cost depends on the type of device, the nature of the symptom and whether the unit alone is enough for verification, or whether cooperating parts are also needed. In many cases this takes approximately 1 to 5 working days from receipt of the parcel, and the work begins after approval.
For the enquiry and shipment, it is worth preparing information that shortens diagnostics, meaning the fault-checking stage, and helps determine the correct scope of verification. Before sending, prepare:
- a photo of the label with the part number,
- the car make, model and year,
- a precise description of the symptom and when it occurs,
- information on whether there was a power loss, flooding, power surge or another unusual event before the fault,
- a photo of the error screen, if a message appears,
- information on whether the device has been opened or repaired before.
After the repair, the device undergoes testing before being sent back, and the work carried out is covered by a written warranty. If the fault also involves the screen, panel or amplifier, the scope of checking is agreed before the work begins.
Why is it worth repairing the original OEM unit?
Repairing the original OEM unit — that is, the manufacturer’s component — may be justified when you want to maintain compatibility with the car and identify the true cause of the fault. Since the factory navigation is linked to the radio, screen, controls and some vehicle functions, the decision to repair or replace is best based on an assessment of the specific device, rather than on the symptom alone.
How should the device be prepared for repair shipment?
For shipment, prepare above all the correctly identified device and a description of the symptom that can be linked to a specific situation. It matters to the workshop whether the fault appeared after the battery was disconnected, a power surge, flooding or another unusual event. It is equally important which functions still work and which have only partially stopped working. This symptom map helps distinguish damage to the navigation unit itself from a problem in a cooperating module.
To diagnose effectively, it also has to be established whether the unit alone is enough for checking, or whether the screen, panel or amplifier is needed. Before sending anything, send a photo of the label and a short description to confirm the correct scope of checking. Before shipment, it is best to avoid actions that make later diagnostics more difficult:
- do not assume in advance that the screen itself is at fault,
- do not buy a used module before checking the part number and installation requirements,
- after flooding, do not switch the device on again just to test it,
- after a power surge, do not limit the assessment of the problem to the fuse,
- inform us straight away if the device has been opened or repaired before.
Such a set of information may make it possible to prepare a free initial quote. The unit itself is only sent after it has been approved, so you avoid unnecessary dismantling and sending the wrong part.
Frequently asked questions
and answers
Key information about diagnostics, shipping, quoting and repair of an OEM factory unit.
Do I have to bring the car to the workshop?
You do not need to come by car. You can send the removed module by courier or deliver it to the OEMatic workshop in Sochaczew by prior arrangement.
Should I send the radio, screen or amplifier?
We will agree this before removal based on the symptoms, car details and photos of the devices. If there are sound problems, we may ask for the radio and amplifier so we can check communication between the modules.
Do you repair Android navigation units instead of the factory one?
We do not repair aftermarket replacements fitted in place of the factory unit, including Android radio-navigation systems. A factory unit is identified by the sticker, manufacturer logo and part number.
Do I need to know the exact model name of the radio?
You do not need to know the model name of the radio or navigation unit. Make, model and year of the car, a description of the symptoms and photos of the unit, front panel and type label are enough.
Do you check the wiring and power supply in the car?
We check the supplied removed module, not the whole car. Have a local workshop carry out power supply and wiring measurements in the car if they are needed to rule out a fault outside the unit.
How should I pack the navigation unit with screen for shipping?
Protect the screen and connectors, use a rigid cardboard box and fill any empty spaces in the parcel. Pack any extra parts separately so they do not damage the panel, casing or sockets during transport.