Clarion QY-5002 Personal Lock – radio unlocking | 1-2 days

Updated: 09/11/2025 (content)

Definition: The 'Personal Lock' in the Clarion QY-5002 radio is a standard anti-theft security feature. It activates automatically after any power interruption (for example, battery replacement or discharge), preventing use of the navigation and audio system.

Does your Clarion QY-5002 radio in a Suzuki display the “Personal Lock” message? Cause: the lock has been activated after the battery was disconnected. We solve this problem by reading the code or permanently removing the lock. We complete the service in 1-2 working days, and the cost is 297 zł incl. VAT. We provide a warranty of code correctness.

How do you identify a Clarion QY-5002 unit?

Check the label on the metal casing of the radio:

• Manufacturer: Clarion
• Model No.: QY-5002S-D, QY-5002S-E, QY-5002S-J, QY-5002S-K
• USA models: US-112N-01, US-113D-01
• Part NO: 39920-66J00-000, 39920-66J12-000, 39019-66J00-000, 39019-66J10-000
• Car models: Suzuki Grand Vitara II, Suzuki Swift

Symptoms of a Clarion QY-5002 fault

Most common symptoms of the lock:

• ‘Personal Lock’ message – The screen displays a request to enter the “Personal Code”.
• Radio locked – After the battery is disconnected or discharged, the radio stops working completely.
• No access to functions – You cannot use the navigation, radio, CD or any audio system settings.

Cause of the fault

Anti-theft security activation
This is not a fault, but an intentional function. The 'Personal Lock' activates automatically after any power interruption. It is designed to protect the unit from theft and prevent it from being started in another vehicle.

Unlocking process step by step

1. Shipping – You send us the locked unit (the radio unit only).
2. Unlocking – We read the original forgotten code or permanently remove the 'Personal Lock' (your choice).
3. Testing – We check the code and the radio’s operation on a specialist diagnostic bench (the whole process takes 1-2 days).
4. Return – We send back a fully working, unlocked radio, ready to be refitted in the car.

Price, turnaround time and warranty

• Price: 297 zł incl. VAT
• Lead time: 1-2 working days (from receipt of the parcel)
• Warranty: Warranty of code correctness (the unit is bench-tested before return)
• Shipping: Return shipping included in the service price

Unlocking order

Unlock your Suzuki radio and regain access to navigation. Send the unit today – we’ll return it unlocked in 1-2 days.