No sound from any source
The screen works and the phone connects via Bluetooth, but the radio, CD and other sources are silent. The volume may remain at zero despite attempts to change it.
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Ford ACM radio tuner with amplifier
Factory car radio
Manufacturer: Panasonic
Is the screen working, but there is no sound from the speakers? We repair ACM Panasonic modules from Ford and Lincoln vehicles. We help with no sound, crackling and problems selecting the audio source. Check your unit number and describe the symptoms to us.
Quick repair quote
How do you identify a Ford ACM?
The ACM is a radio and amplifier module working with the SYNC system. It is found, among others, in the Ford Kuga II, Escape and Ranger, as well as in selected Lincolns. Versions differ in equipment, so we need the full number from the label to identify it — the car model alone is not enough.
Applications: versions with the ACM Panasonic module. We confirm the correct variant by the part number.
- Ford Kuga II — 2012–2019, SYNC 1 or SYNC 2
- Ford Escape (USA) — 2013–2019, SYNC 2 or SYNC 3
- Ford Ranger — 2016–2019, SYNC 3
- Lincoln — selected models with SYNC 2 or SYNC 3
ACM is a module with a CD slot
Look for a metal module with a CD slot, mounted in the dashboard. ACM is responsible for radio and audio playback. It is a separate unit from the APIM module that operates the SYNC system and screen.
SYNC and module equipment
ACM comes in different versions for SYNC 1, 2 and 3 systems. Not every version has a DAB tuner or the same equipment. The unit number and system version help identify which module is in your vehicle.
Where can I find the part number?
The part number is on the casing label. It includes the 19C107 designation, for example CV4T-19C107-AG. Send a photo of the full label — we also need the final letters, which distinguish the variants.
Car models and ACM part numbers
Choose the group and compare the designation with the label. XX replaces the final letters of the part number — we need the full designation for identification. The list helps to identify the ACM; it does not confirm interchangeability of modules. If you cannot find your number, send us a photo of the label.
Ford Kuga II
- CV4T-19C107-XX
- CV4T-19C107-AG
- CV4T-19C107-AF
- CV4T-19C107-CE
- CV4T-19C107-CF
- CV4T-19C107-CG
- CV4T-19C107-FE
- CV4T-19C107-GE
- CV4T-19C107-GF
- CV4T-19C107-AE
- CV4T-19C107-FF
- CV4T-19C107-LD
Ford Escape
- GJ5T-19C107-XX
- GJ5T-19C107-GA
- GJ5T-19C107-DC
- GJ5T-19C107-DD
Ford Ranger
- EB3T-19C107-XX
- EB3T-19C107-GJ
- EB3T-19C107-DJ
- EB3T-19C107-FJ
- EB3T-19C107-EJ
- EB3T-19C107-EH
Lincoln
- DE9T-19C107-XX
- DE9T-19C107-EF
Other part numbers
- CJ5T-19C107-XX
- FT4T-19C107-XX
- J2BT-19C107-XX
- FT4T-19C107-KD
- CJ5T-19C107-CH
- J2BT-19C107-HS
What happens to your ACM?
No sound may be present all the time or appear only after some time. The symptoms below help describe the problem; the symptom alone does not yet indicate which part of the system is faulty. We check the module’s operation and its response to control on the SYNC test bench; the repair scope is determined once the cause is confirmed.
Crackling and interrupted sound
The sound cuts out, returns and then drops out again. Crackling may appear only after several or several dozen minutes, even though the radio works properly straight after start-up.
Radio stuck on AM
You cannot return to FM, select another station or change the volume. In some cases, this fault was preceded by crackling in the speakers.
Cannot change the audio source
The buttons or screen do not let you switch the radio to FM or CD. The interface may still work in other respects, even though audio commands have no effect.
After a reset, the radio works only for a short time
The sound comes back after restarting the system, but disappears the next time the car is switched on or closed. It is important after how long and under what circumstances the problem returns.
No communication with ACM
Car diagnostics may show no response from the module. Such a result also requires checking its power supply and wiring in the car; the fault code alone does not confirm radio damage.
How much does Ford ACM repair cost?
984 zł incl. VAT for refurbishment
Device refurbishment: 984 zł incl. VAT. The price includes repair of damaged connections on the ACM module board and a function test. If diagnostics reveal other damage, we will present the scope of work and a separate quote for approval. We issue a VAT invoice.
Repair after your approval
After checking the ACM, we confirm the scope of work and the price. We start the repair after your approval.
1–3 working days
Module refurbishment usually takes 1–3 working days. Transport and any removal and refitting in the car must be added to this. We confirm the time for other work after diagnostics.
24-month warranty
We provide a 24-month warranty for device refurbishment. For other repair work, we state the terms together with the quote.
The screen works, but there is no sound — why?
In the SYNC system, picture and sound depend on different components. ACM is responsible for radio and audio playback, while the APIM module handles the multimedia system and its interaction with the screen. Therefore, a working touchscreen, a visible map or a phone connection via Bluetooth do not confirm that the ACM is functioning correctly. Likewise, replacing the screen or moving from SYNC 2 to SYNC 3 does not automatically remove a fault in the audio module left in the car.
What matters is whether all sources are silent. If FM radio plays normally and the problem concerns only music from the phone, that is a different case from complete silence combined with locked volume. In cars with a separate amplifier, this element must also be taken into account. This difference helps determine what to check before removal, instead of replacing sound parts that are still working based only on the appearance of the screen.
Why does the sound come back after a reset and then disappear again?
Restarting may restore a frozen module, but it does not repair physical damage to the electronics. In ACM, one of the causes of intermittent sound is weakened connections on the main board. If contact appears and disappears, the radio may work properly one time and crackle or stay silent another. A brief return of sound is therefore not proof that the problem has been permanently resolved — nor, by itself, proof that these connections are to blame.
For identifying the fault, the time when it returns matters more than the number of resets performed. You describe a radio that is silent from the very start differently from one that starts crackling after twenty minutes or stops working after the car is locked. Information about this pattern helps us reproduce the reported behaviour when checking the module; a short listen to a radio that is currently working may not reveal the problem.
What do we check during ACM refurbishment?
We start by checking the reported problem on a bench with the appropriate SYNC version. Once we confirm a connection fault on the board, refurbishment covers the damaged areas and areas known to be prone to the same problem. The scope of work is matched to the condition of the module being repaired. Another fault may require a different repair method.
At the end, we check more than just the return of sound: the response to volume adjustment, source changes and playback in the configuration appropriate for the given ACM. The test includes the available functions, including FM, CD, Bluetooth and USB, and in versions equipped with it also DAB digital radio. This ensures the check reflects how you use the system in the car — the radio should not only play, but also respond to commands.
How do I send ACM for repair?
01
Show the unit
Provide the car make, model and year, and describe the sound problem. Attach a photo of the ACM label. We usually reply within 24 hours on working days.
02
Prepare ACM for shipping
Send only the ACM module with the CD slot, without the screen, decorative panel or wiring looms. Protect the device with bubble wrap, place it in a rigid box and fill any empty space.
03
Send the parcel and approve the repair
On request, we can arrange courier collection and return at our expense. After receiving the unit, we check it and confirm the scope of work. We start the repair after your approval.
04
Collect the checked unit
We return the checked module with an invoice and written warranty. After refurbishing your own ACM, without changing the software, refitting it in the same car does not require coding.
Average rating
on Google 5.0/5 — 370 reviews
on Google 5.0/5 — 370 reviews
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJSee case studies for this unit
Ford ACM: no sound and crackling
How to distinguish ACM from the SYNC module, recognise the symptoms of a fault and check what the repair includes.
Before you send ACM
Does ACM need coding after refurbishment?
After refurbishing your own module, and without changing its software, fitting it back in the same car does not require coding. Replacing the ACM with a part from another car is a different case — it may require configuration matching.
Is the 19C107 designation enough to identify the version?
No. The full number from the label is needed, including the letters at the end. ACM comes in different equipment versions, so the common 19C107 designation does not confirm that two modules are interchangeable.
Will I keep DAB and navigation after the repair?
Refurbishing your own ACM keeps its existing equipment and configuration. If it had DAB digital radio, the repair will not turn it into a version without that function. Navigation is handled by the SYNC system; ACM refurbishment is not an update or upgrade of it.
Can a SYNC update remove no sound?
An update will not fix physical damage to the electronics. However, not every case of no sound has that cause. If the problem started after a software change, let us know — it needs to be taken into account when diagnosing the fault.
After changing from SYNC 2 to SYNC 3, there is still no sound. What should I include in the enquiry?
Write which components were replaced and whether the lack of sound was already present before. Include the number of the ACM that was left in place or installed. This helps separate an earlier fault from problems with choosing or configuring the new set.
Can I report an ACM that only sometimes stops playing?
Yes. Intermittent sound and crackling are a reason to check the module even when the radio works between symptoms. Describe after how long the problem appears and whether it disappears after restarting. We will confirm whether repair is possible for your version of the unit.
Will I pay for diagnostics if I decide against repair?
No. If you decide not to proceed after the quote, the repair proves impossible or the cause lies outside the module, diagnostics and return shipping are free of charge.
Can I remove the ACM myself?
Access depends on the car model and dashboard design. If you do not have experience removing panels and electronics, have the removal carried out by a local workshop. First make sure it is the ACM with the CD slot, not the module by the screen.
Should I send the screen and the other SYNC components as well?
For ACM repair, send only the identified radio module, without the screen, trim panels or the car wiring. Secure it in the box so it cannot move and include a description of the symptoms. If you are not sure which part to remove, send a photo before disassembly.
How long will I be without the radio?
The repair itself usually takes 1–3 working days. The full downtime also includes transport, as well as removal and refitting of the unit. For other types of repair, we will give you the lead time after diagnostics.
Will FORScan show the exact fault in the ACM?
It may show no communication or stored faults, but the readout alone will not confirm damaged connections on the board. The codes are useful information for diagnostics; they do not replace checking the module and its power supply.
Repair your own ACM or buy a used one?
When buying a used module, check the full part number, equipment — including DAB — and whether it needs to be configured in the car. Compare the cost of the part and commissioning it with repairing your own ACM for 984 zł incl. VAT with a 24-month warranty. A similar casing alone does not confirm compatibility.