Mail-in repairs, available throughout Poland
Black screen and silence from all speakers, for example after a jump-start? We repair the Pioneer NXF-9138ZT navigation radio (ID P10443) from Lexus IS 300h and IS 250/350. Send just the module, and before repair we will confirm the scope of work and the price.
Lexus
Written repair warranty
Quote for approval before repair
Courier shipping from anywhere in Poland
Quick repair quote
The Pioneer NXF-9138ZT is a factory navigation radio made for Lexus. It was fitted to Lexus IS 300h (AVE30) and IS 250/350 (GSE30) from 2013–2014, in the European left-hand drive version with the LUX package. It has AM/FM and DAB+ radio, a DVD player and navigation.
Look for the ID=P10443 marking on the unit label. Lexus part numbers are 8680453290 (04.2013–07.2013) or 8680453291 (08.2013–07.2014). If you have another Pioneer ID from the P10xxx or P11xxx series, include it in your enquiry and we will check whether we can help.
Send just the removed module, without the screen or panel. On the bench we connect it to the LCD display with joystick, front panel, audio loom and external amplifier.
The symptom alone does not determine the cause. Describe what works and what does not. We confirm the fault after checking the module.
No Lexus logo or menu appears, the touch does not respond, and the navigation does not load the map. The unit draws current, but does not start the system. If the unit’s main board is damaged, replacing the screen alone will not change anything.
No source plays: FM, DAB+, Bluetooth, DVD or AUX. The amplifier does not receive a signal from the main unit. We check sound through the external amplifier on the bench before and after repair.
The engine started, but the radio and navigation stopped responding. When connecting or disconnecting the booster, a voltage spike may have occurred, damaging components on the main board. We replace the damaged components, not the whole unit.
The reversing camera picture appears, but there is no radio or navigation image and Bluetooth, DAB+ and DVD do not work. We confirm the cause on the test bench before preparing a quote.
We check the picture and sound before repair, then look for damaged sections of the board. We start the repair after approval of the scope and price.
We replace damaged voltage regulators, transistors, capacitors and power supply circuits in the audio section and processor section. You do not need to buy a whole unit.
After repair, we check the image on the LCD (menu, navigation, radio), sound through the amplifier and DVD. We send the module back by insured courier.
A new unit with part number 8680453291 is available only to order, and the replacement part costs several thousand złoty. A used one from an advert has at most a few days’ warranty, or none at all.
Slide the table sideways to see all columns.
| Parameter | New or replacement part | Used, from the open market | Repair at OEMatic |
|---|---|---|---|
| Approximate cost | approx. 14,330 zł incl. VAT (replacement part) | over 2000 zł | 1845 zł incl. VAT |
| Working-order warranty | — | Short, e.g. a few days | Written warranty |
| Reliability of operation | — | High risk, practically no warranty | Picture and sound test on the bench |
If the Pioneer NXF-9138ZT (ID P10443) draws power but does not boot the system, the screen stays black, and no source works, this may point to a fault in the main unit. That was the case in one enquiry: an external display connected in place of the factory one worked correctly, while with the original unit the screen stayed black.
In your enquiry, tell us when the fault appeared and which sources are silent: FM, DAB+, Bluetooth, DVD. Also state whether the unit was drawing current and whether the problem appeared after connecting a booster or after a voltage spike.
We repair the unit at component level. We refurbish the P10443 main board — replacing faulty components on the board instead of replacing the entire unit. The fault can affect different sections of the main board, including after a voltage spike.
Before and after the repair, we connect the module to a test bench with an LCD display and joystick, front panel, the correct wiring loom and amplifier, plus a 12V power supply. We check the image on the LCD (menu, navigation, radio), sound through the amplifier and DVD playback.
When buying a used unit, check the full part number and equipment specification. The wording on the casing or a similar-looking screen do not confirm interchangeability.
Before deciding, send us the details from your unit’s label. If you know the catalogue number, add it to the enquiry.
You do not need to bring the vehicle in. Describe the problem and we will help you work out what to remove and send. After inspection, you will receive a quote for approval — only then will we start work.
01
Write what is happening in the vehicle, state the make, model and year. Add a photo of the device, the error screen or the nameplate sticker, if you have one. On that basis, we will initially assess whether we can help.
02
Not sure whether to remove the radio, screen, amplifier or another unit? We will advise which component to check, how to prepare it for shipping and how to pack the parcel safely.
03
In the workshop we carry out diagnostics, confirm the source of the problem and define the scope of work. We send a quote for approval. We only start work after your approval.
04
We remove the cause of the fault, test the device and send it back safely packed for refitting. Every repair we carry out is covered by a warranty.
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJAnswers to questions from Lexus IS owners with the Pioneer NXF-9138ZT radio.
A power surge can damage components on the main board, and we repair the board at component level. We confirm the scope of repair after inspection.
If the external display works and the original unit keeps the screen black, the screen itself is fine. The main unit P10443 is faulty and should be sent in for repair.
We repair different variants of Pioneer navigation radios from the P10xxx and P11xxx series for the Lexus IS (AVE30/GSE30), regardless of market and number of speakers. Please include the Pioneer ID and the catalogue number from the label in your enquiry.
No. You send only the removed module. We test it on the bench with the display, front panel, wiring loom and amplifier connected.
Pack the unit in a cardboard box with padding. After repair, we return it by insured courier, and the return shipping is included in the repair price.
No. Diagnosis is free: if we do not repair the unit, you do not pay. The same applies if you decide not to proceed with the repair after receiving the quote.
Black screen and no sound in a Lexus IS 300h after connecting a booster pack? OEMatic repairs the Pioneer navigation radio NXF-9138ZT (P10443).
