Mail-in repairs, available throughout Poland
Factory navigation radio
Manufacturer: Blaupunkt / Bosch
Does your Ford NX not start, keep restarting, or not respond to touch? We repair factory HSRNS and HSMCA units, including their screens and touch panels. Check the unit version and describe the symptoms — before repair, we will confirm the scope of work and the cost.
Quick repair quote
Ford NX is a factory radio with navigation and a 7-inch touchscreen. It comes in an HSRNS version with DVD maps and an HSMCA version with SD card maps. The panel and equipment vary between cars, so to identify your unit we need a photo of the front and the full number from the label.
Applications: Versions with factory HSRNS or HSMCA navigation. We confirm the variant after the full unit number.
The panel has a screen in the middle, buttons on both sides and a disc drive above the screen. In the version shown below, there are climate control knobs and buttons underneath. The panel’s appearance alone does not determine the version — also check the map carrier and the label marking.
Read the part number from the label on the casing. Write down the full designation, e.g. 8M5T-18K931-JD, including the final letters. It is best to send a clear photo of the entire label — the 18K931 fragment alone is not enough to identify the version.
HSRNS DVD uses maps on a DVD disc, while HSMCA uses an SD card. Please state the version when submitting your request, especially if the problem concerns map reading. The car’s year alone is not enough to identify the unit.
Select the model and compare the full number with the label, including the final letters. The list helps identify the unit; it does not confirm interchangeability of units. If your marking is not on the list, send a photo of the label.
Choose the symptom that is closest to what happens in your car. When submitting your request, also describe when the problem appears. The symptom alone does not determine the cause.
The radio stays off or switches on only briefly. This symptom requires the unit to be checked; it does not on its own indicate which component is faulty. We inspect the unit and determine the scope of repair before starting work.
The unit boots in a loop, gets stuck in the menu or restarts after pressing HOME. Tell us at what point the problem appears and whether the radio asks for the PIN again. We verify the reported behaviour and repair the confirmed fault.
The screen shows an image, but does not respond to touch or selects neighbouring numbers and buttons. The cause may be calibration, the touch panel or the unit’s electronics. We check the touch response and the possibility of calibration; further repair is chosen based on the diagnostic results.
Vertical or horizontal lines may appear intermittently or remain on the screen. In one unit we repaired, the cause was corrosion after a drink spill. We check the display electronics and assess whether repair is possible before replacing the whole module.
The radio rejects the code you have or blocks further attempts. Please provide the exact message; incorrect touch response may make entering the digits more difficult. We check the lock and the panel operation to determine the cause of the unlocking problem.
A faulty unit may draw current after the car is switched off. However, a flat battery on its own does not confirm that the radio is the cause. We verify the unit’s standby behaviour; it is worth including the workshop current draw measurement result.
The unit does not read CD, DVD or map cards. In your request, state the type of media, the version of the unit and the message shown on the screen. We check the reading problem and determine the scope of repair appropriate for the version.
The position is incorrect or the unit does not receive a GPS signal. Describe whether the problem occurs all the time and since when you have noticed it. We check the reported navigation fault; based on the symptom alone, we do not assume the unit is to blame.
The radio does not respond to the buttons, only shows volume adjustment, or does not allow climate control to be operated in the version with climate control on the panel. We verify the controls and determine which elements of the unit need repair.
Ford NX repair usually costs 984 zł incl. VAT. The final price depends on the fault and the version of the unit. After checking the unit, we confirm the scope of work and the cost before repair. We issue a VAT invoice.
After checking the unit, we present the scope of work and the price. We only start the repair after your approval.
Diagnosis takes 1–3 days, and repair 2–5 days, depending on the service. We confirm the lead time after checking the unit. Transport, removal and refitting require additional time.
The warranty period and scope depend on the service carried out. We confirm them in the quote, and we include a written warranty with the unit.
If the radio selects a different number when you touch one, the problem may be due to calibration. In HSRNS and HSMCA, holding the MENU button for a few seconds opens the calibration menu without using the touch screen. Follow the on-screen instructions.
If calibration does not help, this does not yet mean the whole display needs replacing. The touch panel and electronics need to be checked. Stripes in the picture are a separate fault — in one of our jobs we repaired damaged connections after a drink was spilled.
Before submitting it, note exactly what happens before the restart: switching the unit on, selecting HOME, or trying to enter the code. If you can, record a short video of the fault and include the text of the message. That is more helpful than simply saying “the radio does not work”.
Do not try to start the unit by heating the board. If such an attempt was made before, or if the memory was repaired, let us know. We assess the condition of the electronics and the possibility of repair even after previous repair attempts.
First it is worth establishing what is damaged. A touch, display or start-up fault may require a different scope of work; not every defect means the whole radio needs replacing.
Before buying a used unit, check the full part number, DVD or SD version, and the car’s equipment. A similar panel does not confirm compatibility. The list of numbers is for identification — the conditions for swapping and any matching of another unit require separate checking.
01
Give the Ford model and year, describe the fault, and attach photos of the front and the label. Write whether it is the DVD or SD version. We usually reply within 24 hours on working days.
02
Before removal, send a photo of the unit and describe the fault. We will agree which parts should be sent, especially in the case of screen or touch problems. Do not separate the panel and the unit without first agreeing the scope of shipping. Protect the screen, knobs and connectors, wrap the unit in cushioning material and secure it in a rigid box. Include contact details and a description of the fault.
03
On request, we arrange a courier both ways at our expense. After receiving the unit, we check it and confirm the scope and price. We start the repair after your approval.
04
After the repair, we send back the checked and protected unit together with a VAT invoice and a written warranty.
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJLearn about the DVD and SD versions and the symptoms the unit may come in with for repair.
See a case of display electronics repair damaged after a drink was spilled.
Find out how to open the calibration menu without using the touch screen, and when further diagnostics are needed.
No. HSRNS DVD uses maps on a DVD disc, while HSMCA uses an SD card. Before repair, we check the exact variant. Please include a photo of the front and the unit label with your enquiry.
It may help if the problem is caused by incorrect calibration settings. It will not remove damage to the panel or electronics. If calibration does not complete correctly or the touch screen still selects the wrong fields, the unit needs to be checked.
Not always. In the job described by us, we managed to repair damaged connections after liquid damage. Whether repair is possible depends on the condition of the specific unit — we confirm this after inspection.
We can assess such a unit. Tell us what was done previously and include photos of the damage if you have them. Our work also includes repairs to boards with damaged solder pads under the memory; whether repair is possible depends on its condition.
Repairing a Ford NX usually costs 984 zł incl. VAT. The exact price depends on the fault and the unit version. After checking the unit, we confirm the scope of work and the cost; we start the repair after your approval.
The inspection takes 1–3 days, and the repair 2–5 days, depending on the service. We confirm the lead time after checking the unit. Add to this transport, removal and refitting time.
We provide a 12–24 month warranty, depending on the service carried out. We state the exact period and scope in the offer, and include the written warranty with the unit.
First send a photo of the unit and describe the symptoms. We will confirm what needs to be sent for your version, especially in case of screen or touch problems. Do not separate the panel and the unit before this is agreed.
The list includes recognised designations and is not a closed catalogue of supported versions. Send a photo of the full label and the Ford model and year — we will check your unit.
If you cancel, the unit cannot be repaired or the fault lies outside it, diagnosis and return shipping are free of charge. We begin repair only after you accept the scope and price.
