The radio or navigation keeps switching off at intervals
NX or FX starts up, then switches off again or resets. Check whether, at the same moment, the radio also disappears from the Convers+ menu — this link helps identify a communication fault.
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Ford Convers+ instrument cluster
Factory vehicle instrument cluster
Manufacturer: Visteon
The radio switches itself off, disappears from the cluster menu or the climate control does not work? The cause may be a problem with information exchange between modules, in other words CAN communication. We repair such faults in Convers+ instrument clusters and check whether the cluster is responsible for the symptoms in your Ford.
Quick repair quote
How to identify Convers+?
Convers+ is a Visteon instrument cluster with a large colour display between the rev counter and the speedometer. It is found in the Ford Mondeo IV, S-Max I and Galaxy II. To identify the version we need a photo of the front and the full number from the label — a similar appearance does not mean identical electronics.
Applications: versions with the colour Convers+ instrument cluster. We confirm the correct variant by the part number.
- Ford Mondeo IV — with the colour Convers+ instrument cluster
- Ford S-Max I — with the colour Convers+ instrument cluster
- Ford Galaxy II — with the colour Convers+ instrument cluster
Colour display, different versions
Convers+ has a colour display. A red display means a different version of the instrument cluster — Convers without the plus. When submitting your enquiry, state which variant you have in the car.
Versions 7M2T, 8M2T, AM2T, BS7T and CS7T
These number prefixes appear in different Convers+ variants. The AM2T version may look similar to the earlier 7M2T and 8M2T, despite differences in electronics and software. Do not choose a replacement based on the front photo alone.
Label number
Take a photo of the entire instrument cluster label and copy the designation together with the ending letters, e.g. 7M2T-10849-CF. The number prefix helps identify the version, but only the full designation allows specific units to be compared.
Convers+ part numbers
Compare the full number from the label, including the letters at the end. The designations below help identify Convers+; they are not a list of parts that can be swapped freely between cars.
7M2T designations
- 7M2T-10849-AE
- 7M2T-10849-AF
- 7M2T-10849-CD
- 7M2T-10849-CE
- 7M2T-10849-CF
- 7M2T-10849-CG
8M2T designations
- 8M2T-10849-TB
- 8M2T-10849-TC
- 8M2T-10849-TD
- 8M2T-10849-VA
- 8M2T-10849-VB
- 8M2T-10849-VC
- 8M2T-10849-VD
- 8M2T-10849-VE
- 8M2T-10849-XD
AM2T designations
- AM2T-10849-TC
- AM2T-10849-VD
BS7T designations
- BS7T-10849-CC
- BS7T-10849-CE
- BS7T-10849-GD
- BS7T-10849-GF
- BS7T-10849-TD
- BS7T-10849-TF
- BS7T-10849-TG
- BS7T-10849-VE
- BS7T-10849-VF
- BS7T-10849-VG
- BS7T-10849-VH
- BS7T-10849-XG
CS7T designations
- CS7T-10849-AB
- CS7T-10849-AC
- CS7T-10849-CC
- CS7T-10849-EF
- CS7T-10849-GC
- CS7T-10849-TE
- CS7T-10849-TG
- CS7T-10849-TH
- CS7T-10849-UH
- CS7T-10849-VC
- CS7T-10849-VD
- CS7T-10849-VE
- CS7T-10849-VG
- CS7T-10849-VH
What is happening with your Convers+?
The following symptoms may accompany CAN communication problems. A radio reset or a missing menu item alone does not mean the instrument cluster is faulty. We check cluster communication; the scope of repair is determined once the fault has been identified.
Message that the ignition is off despite the engine running
The navigation reports that the key has not been turned or switches to one-hour mode. It may not be receiving the correct ignition signal; we need to determine which side of the connection the problem is on.
Radio options disappear from the cluster menu
The settings or on-board computer remain on screen, but the radio functions are no longer available. A working image on Convers+ does not rule out a communication fault with other modules.
The radio and climate control stop working together
You cannot change the temperature or airflow from the radio panel, and at the same time there are problems with its operation. Report both symptoms together, even if at first you only noticed a navigation fault.
How much does Convers+ repair cost?
Price after checking the cluster
Repair of the CAN communication fault in the Convers+ cluster. The cost and scope of work are confirmed after checking the unit, before repair begins. The current offer concerns CAN communication. It does not include repair of the display itself, changes to the backlighting, or converting the cluster to another variant. We issue a VAT invoice.
Repair after your approval
After inspection, we present the scope and price of the cluster communication repair. Work starts once you approve it.
Inspection and repair time
Inspection 1–3 days, repair 2–5 days. Transport and any removal and refitting must be added to this. We confirm the lead time together with the scope of work.
12–24 months warranty
12–24 months warranty, depending on the service carried out. We provide the conditions together with the quote.
Radio or cluster — why can the symptoms be misleading?
When the navigation goes dark or stops responding, you naturally suspect the radio. In Ford models with Convers+, however, the units exchange information over the CAN network. If that communication fails, the radio may not receive the ignition-on signal, and multimedia functions disappear from the cluster menu. The colour screen itself may still work correctly.
That is why it is not worth buying another navigation unit straight away. In our cases, very similar symptoms appeared with both cluster and radio faults. The combination tells us the most: behaviour after switching on the ignition, the radio being present in the menu, and the climate control operation. If the description does not let us separate these causes, we can agree to check the cluster together with the navigation unit. We decide the dispatch scope in advance so that you do not remove both units unnecessarily.
A working screen does not mean working communication
The cluster can correctly display speed and the on-board computer, while still having a problem exchanging information with the radio. That is why two separate things matter in the fault description: what you can see on the cluster screen and how the other devices behave. If the image is clear, but the radio disappears from the menu or does not recognise the ignition being switched on, the communication needs to be checked. Replacing the display alone will not remove a confirmed CAN communication fault.
The reverse situation also needs to be distinguished: a white or dark screen with the radio working correctly does not confirm a CAN fault. Image and communication problems can also occur together. After a previous repair attempt, new damage may have been added, so it is worth stating which symptoms were present from the start and which appeared later. This helps define the scope of inspection without assuming that all faults have one cause.
Repair your own cluster or buy another?
Buying a second cluster only makes sense once you know that your current unit is responsible for the reported problem. If the cause lies in the navigation unit, replacing the Convers+ will not fix it. First it is worth establishing the source of the fault, then finding out the scope and cost of repair. Only then can you compare that specific offer with buying another compatible unit.
When comparing costs, take into account not only the price in the advert, but also compatibility checking and any preparation of the cluster for use in your car. Similar appearance does not determine the electronics version or installation requirements. We do not assume from the outset that repair will always be more cost-effective: after inspection, you receive a quote and decide whether to accept it. If you withdraw or the unit cannot be repaired, the inspection and return are free of charge.
How do I send Convers+ for repair?
01
Describe the behaviour of the cluster and radio
Give the Ford model and year. Attach a photo of the front and the label on the cluster, and in the description note what happens with the radio, the Convers+ menu and the climate control. Also say whether any of these components have been repaired or replaced before.
02
Agree what to send
Usually we need the cluster for checking. If the symptoms may be caused by the navigation unit, before shipping we will agree whether that module is also needed. Protect the cluster lens and secure the unit in a rigid box.
03
Find out the result of the inspection
We check the unit and confirm the cost and scope of repair. Work starts once you approve it. We can arrange a courier both ways at our expense.
04
Collect the checked cluster
After repair and testing, we send the unit back with the sales document and warranty terms. Payment is made before dispatch or on delivery.
Average rating
on Google 5.0/5 — 370 reviews
on Google 5.0/5 — 370 reviews
Rating 5 out of 5. GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT.
Professional and reliable service. I can wholeheartedly recommend this workshop!
Problem: black screen, no working radio, no interaction with the radio at all.
Jan BałRating 5 out of 5. GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty.
Complete professionalism!
Mateusz JaniczekRating 5 out of 5. GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr NofskiRating 5 out of 5. GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.Rating 5 out of 5. GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr BrzezinaRating 5 out of 5. GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car.
The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast.
Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from.
An obvious 5 stars from me.
AdrianRating 5 out of 5. GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał NiżnikRating 5 out of 5. GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał TuzRating 5 out of 5. GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John DoeRating 5 out of 5. GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur KozubskiRating 5 out of 5. GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof SzabońRating 5 out of 5. GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir PobłockiRating 5 out of 5. GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowickiRating 5 out of 5. GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan NowakRating 5 out of 5. GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice!
From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked.
If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz PuziakRating 5 out of 5. GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal MarecikRating 5 out of 5. GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation.
Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw SytyRating 5 out of 5. GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message).
For me, this is the highest quality.
Thank you very much for the repair and I wish you success🙂
Dawid
Ania ŁyszkowskaRating 5 out of 5. GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂
I can recommend them with a clear conscience.
Bartłomiej MachnikRating 5 out of 5. GOOGLE REVIEW
Five stars is not enough..
OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
KJSee case studies for this unit
Ford Convers+: communication problems and navigation resets
How a cluster fault can affect NX or FX operation, and how the Convers+ versions differ.
Convers+ white screen after a previous repair attempt
Archived case from 2017: two faults in one cluster and unit testing on the bench. This description is not a current display repair offer.
Before sending your Convers+
Do you repair a white or completely black Convers+ screen?
We currently repair CAN communication faults in these instrument clusters. We do not offer repair of the display itself. If radio resets or loss of climate control operation occur alongside the image problem, describe all symptoms before sending the unit — we will confirm the scope of service.
Should I send the instrument cluster together with the radio?
Do not send both units without prior arrangement. In some cases the symptoms are enough to identify the cluster for inspection, while in others it is also worth checking the navigation unit. Give its model, e.g. NX or FX, and describe what disappears from the Convers+ menu when the radio stops working.
Can you convert a red Convers to a colour Convers+?
This offer covers repair of CAN communication in the instrument cluster you have. It does not include conversion to another variant, changes to the backlighting or adding functions. Red Convers and colour Convers+ must be distinguished when you submit the enquiry.
My number is not on the list. Can I submit the unit?
Yes. Send a photo of the full label and the front of the instrument cluster. The list helps identify known markings, but it does not replace checking your version and the symptoms. A matching number prefix alone does not determine the scope of repair.
Does a previous repair attempt matter?
Yes. Write what work was carried out and whether the symptoms changed afterwards. In the unit we described, apart from the communication fault we found damage to the screen control after earlier interference. This information helps distinguish the original fault from additional damage.
What if I decide not to go ahead with the repair after inspection?
Inspection and return shipping are free even if you do not accept the quote, the unit turns out to be working, or the repair is not possible. We do not start paid work without your consent.