Hearing crackling, no sound, or does Comand keep restarting to the logo? We repair Mercedes-Benz Comand NTG4.5 fitted in Mercedes models from around 2011–2015. Send just the removed module, and we will check it and confirm the scope of repair.
Mercedes-Benz Comand NTG4.5 is a factory radio-navigation unit used, among others, in Mercedes W166, W176, W204, C207/W212, W246 and SLK R172 models from around 2011–2015. The unit combines radio, navigation and media playback functions.
Units in this series were made by Melco, Harman Becker and Matsushita. If you do not know the manufacturer, just describe the symptoms when you submit the job.
When submitting the unit, give the car model and describe the symptom: no picture, restarts, no sound, or a problem with discs or the SD card. Send us only the removed module; before sending, you may email a photo of the label with the part number.
What is happening with your Comand NTG4.5?
The symptoms help describe the fault. We confirm the cause after checking the removed module.
Does not power up at all
Comand does not respond to the button, the screen is black and there is no sound. We check the module in our workshop and, after verification, confirm the scope of repair.
Restarts to the logo
When switched on, the Mercedes logo appears and the unit keeps rebooting in a loop. We check the cause on the removed module and set out the scope of work.
The system freezes
Comand sometimes stops responding to the buttons and freezes. We diagnose the module and, after checking it, determine the repairs needed.
No sound or crackling
There is no sound from any source, or you can hear knocking in the speakers, like gunshots. We determine the cause after checking the module.
Media and update issues
No CD/DVD reading, the map update stops at the request for DVD2, and there may also be a problem with the hard drive or SD slot. We check the module and then suggest the scope of repair.
We connect the removed module and check the symptoms and the cause. After diagnosis, we confirm the scope of work and the price before starting the repair.
Repairing components
The scope of work may include mechanical and electronic damage: the CD drive, SD slot, hard drive and corrosion caused by water ingress.
Test and return
After repair, we test the unit, pack it securely and send it back. We issue a VAT invoice and provide a written warranty.
Repair or new/used unit?
We repair your module instead of replacing it with another unit. After inspection, we confirm the scope of work and the price.
You do not need to bring the vehicle in. Describe the problem and we will help you work out what to remove and send. After inspection, you will receive a quote for approval — only then will we start work.
Write what is happening in the vehicle, state the make, model and year. Add a photo of the device, the error screen or the nameplate sticker, if you have one. On that basis, we will initially assess whether we can help.
02
We will help you work out what to send
Not sure whether to remove the radio, screen, amplifier or another unit? We will advise which component to check, how to prepare it for shipping and how to pack the parcel safely.
03
We confirm the fault and quote for the work
In the workshop we carry out diagnostics, confirm the source of the problem and define the scope of work. We send a quote for approval. We only start work after your approval.
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We repair, test and return
We remove the cause of the fault, test the device and send it back safely packed for refitting. Every repair we carry out is covered by a warranty.
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Many thanks to the entire OEMatic team for repairing the radio in my Lexus CT. Professional and reliable service. I can wholeheartedly recommend this workshop! Problem: black screen, no working radio, no interaction with the radio at all.
Jan Bał
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Highly recommended! My OEM JBL amplifier from a Toyota (CHR, 2017) suffered a short circuit, and other audio workshops would not agree to repair it. Here the problem was solved extremely quickly. They received the parcel on Monday, and by Thursday the repaired unit was back with me. Excellent communication at every stage, and most importantly – the price includes a 24-month warranty. Complete professionalism!
Mateusz Janiczek
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
A service absolutely worth recommending. After years of problems with the infotainment head unit in my Skoda Superb constantly freezing and resetting, the MIB was finally repaired. The main dealer could only offer a replacement with a new unit for 3500 eur (!), other car audio companies could not help, and OEMatic carried out the repair in 1 day.
Piotr Nofski
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
I recommend them wholeheartedly….I don’t know how they did it, but they decoded the radio from an Iveco Daily 2020 faster than it takes to pack the parcel with the radio…One workshop promised a lot, but failed and said the radio was only fit for scrap. I highly recommend them — complete professionalism and a good price. Best regards.
autoodnowa u.
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
I can definitely recommend them. Mr Tomasz repaired my BOSE amplifiers, RNS, NTG navigation units and more. Always 100% successful, fantastic customer approach and a convenient online platform for placing repair orders.
Piotr Brzezina
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
I recommend OEMatic — only 3 days passed from sending the radio to the workshop and having it fitted back in my car. The radio from a Mercedes ML W164 2007 NTG2 BE 6089 had its fault diagnosed extremely quickly, and the repair was carried out just as fast. Communication with Mr Tomasz was excellent, and updates from the workshop on the progress of the repair were sent promptly. This is definitely a workshop other people can learn from. An obvious 5 stars from me.
Adrian
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
I had a problem with my Audi A3 8V, with no sound from the factory multimedia player. The guys solved the problem in a few days. I recommend them!
Rafał Niżnik
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Service and expertise 100%. Thank you for helping with my RNS 315 radio. Highly recommended!
Michał Tuz
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
VW Touran radio, I sent it to the company because the reversing camera was not working and the radio would not turn on. Sent by courier. Diagnosis: no faults. (the fault needs to be looked for elsewhere) The radio was sent back quickly and the company did not charge anything, not even for the return postage. There probably aren’t many honest companies like this left here in Poland. Many thanks.
John Doe
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Definitely recommended. Very fast repair and very good, speedy communication. Information was available at every stage of the repair request process — an online repair management system. The unit (radio) was already meant to be written off and replaced with another used one. Fortunately, I accidentally found the OEMatic blog while looking for a replacement, and it saved me from replacing it with another used unit, which would have been a loss for the appearance (the fronts of the replacements I found were not in such good condition, and all of them were older than my unit from pre-facelift models); the newer ones were more expensive than the repair. So that’s a plus too.
Artur Kozubski
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
RNS 315 radio with faulty Bluetooth. The radio sounds better than new. Others gave up on the repair, OEMatic handled it efficiently and quickly without any problems. We need more professionals like this. Thank you for the repair.
Krzysztof Szaboń
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Professionally carried out repair of a factory VW radio, excellent communication, complete professionalism. May there be more companies like this in Poland.
Sławomir Pobłocki
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
I left a Honda Jazz radio panel for repair. In addition to the radio, the guys also repaired the CD player at the same price, even though I hadn’t asked them to. I also received spare bulbs for the button backlighting. Very friendly and professional, the radio and player work flawlessly. I recommend them with a clear conscience. Such expertise is rare nowadays.
b nowicki
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Highly recommended. ZENEC radio after the pin was blocked. Code removed. Radio works, old pin. Fast, 1 day. Telephone contact without any problem. Parcel safely packed.
Stefan Nowak
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
For a long time I’d been battling an annoying problem in my VW Passat B8 — the car radio kept losing sound. Fortunately, I found OEMatic Car Media Lab and it was a perfect choice! From the first contact it was clear there was professionalism and huge knowledge of factory audio systems. Quick diagnosis and an even quicker (and most importantly: EFFECTIVE!) repair! The result? The radio plays crystal clear, with no dropouts or interruptions. You can tell the fault was removed at the source, not just temporarily masked. If you have any problems with factory audio, navigation or the radio in your car (especially VW, Audi, Skoda!), I definitely recommend OEMatic Car Media Lab. True experts!
Łukasz Puziak
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
The Harman-Kardon amplifier in my BMW F33 was flooded, so I decided to hand it over to OEMatic. A quick check to see whether it could be saved — yes! it could! A few days later the amplifier was back with me after repair.
For a moment I also had doubts whether only the amplifier had been damaged by the flooding, because I lost the ability to set the time and information such as instant fuel consumption or average fuel consumption disappeared; after a phone call I was told that this can happen because of a break in the car’s CAN circuit due to the amplifier being absent.
The theory proved correct, and fitting the already repaired amplifier helped and all the functions returned.
I hope the amplifier will serve for a long time to come and without faults.
I honestly RECOMMEND IT!
Michal Marecik
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
A great company, they will help you in any situation when it comes to navigation. Two companies from the Małopolskie region where I live suggested replacing the unit; at the authorised service centre the fault repair would cost 1400 ,- and they helped me fix it, and over the phone 😃
Miroslaw Syty
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
The content of the reviews I read quickly convinced me to have my unit repaired at OeMatic. I expected the highest quality of service at every stage and that is exactly what I received. After the phone call I received all the information needed for shipping by text message. As soon as the workshop received the parcel with the radio, I got a phone call, we agreed the details, I confirmed the price and the repair began. In the afternoon of the next day I was informed that the repair had been completed, I settled the bill and the radio was back with me after 4 days. It seems there is no room for even the slightest shortcoming in this company (such as a delay with a text message). For me, this is the highest quality. Thank you very much for the repair and I wish you success🙂
Dawid
Ania Łyszkowska
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Professional and reliable service. The fault was initially diagnosed remotely, and the repair cost estimated. The unit was delivered to the workshop and collected remotely by courier. Everything was fast, straightforward and efficient. The car audio came back to life 🙂 I can recommend them with a clear conscience.
Bartłomiej Machnik
Rating 5 out of 5. ★★★★★GOOGLE REVIEW
Five stars is not enough.. OEMatic solved the problem with a non-working USB port (motherboard repair) in the factory navigation system from a Kia Sportage in express mode. Highly recommended.
Yes, if the fault lies in the unit. We determine the cause after checking the removed module and set out the scope of repair.
What should you do if the update stops at the DVD2 prompt?
Send the module for checking. We will diagnose the update or media issue and suggest the next steps.
Will I be charged for diagnostics if I decide not to go ahead?
No. If you decide not to proceed, or the unit cannot be repaired or the fault lies outside the module, diagnosis and return shipping are free of charge.
Mercedes-Benz
Jan Bał
Mateusz Janiczek
Piotr Nofski
autoodnowa u.
Piotr Brzezina
Adrian
Rafał Niżnik
Michał Tuz
John Doe
Artur Kozubski
Krzysztof Szaboń
Sławomir Pobłocki
b nowicki
Stefan Nowak
Łukasz Puziak
Michal Marecik
Miroslaw Syty
Ania Łyszkowska
Bartłomiej Machnik
KJ