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Repair of radio, navigation and amplifier Mercedes-Benz GLE W166

Radio, navigation or amplifier? In the Mercedes-Benz GLE W166 model, we first determine which factory unit the symptom concerns.

Mercedes-Benz

Mercedes-Benz GLE W166

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Frequently asked questions and answers

Repair of radio, navigation and amplifiers Mercedes-Benz GLE W166: submission, module shipping and quote.

The navigation in the Mercedes-Benz GLE W166 does not work, but the radio plays – what should I report?

Write exactly this: that the problem concerns only the navigation function, and the rest of the unit works. Attach a photo of the device and the sticker, and we will determine which module should be sent to us.

No sound in the Mercedes-Benz GLE W166 model – is the amplifier at fault?

This cannot be determined from the description, because the cause may lie in the amplifier or in the radio. Before removal, we establish which parts to send, and if necessary we ask for both.

Do you repair the factory amplifier from the Mercedes-Benz GLE W166 model separately, without the radio?

Yes, the amplifier is one of the devices we deal with, alongside the radio and navigation. Whether the amplifier alone is enough is decided after we have read the symptom description.

Do I need to give the car's year when making a submission for the Mercedes-Benz GLE W166 model?

Yes, please give the make, model and year of the car. Together with the symptom description and photos of the device and sticker, that is enough to prepare an initial quote.

When does repair of the module from the Mercedes-Benz GLE W166 model begin?

Only after your approval. First we check the delivered device and confirm the exact price, and the earlier quote based on photos and description is indicative only.

In the Mercedes-Benz GLE W166 model, we deal with three types of factory devices. Repair of radio, navigation and amplifier Mercedes-Benz GLE W166 begins with determining which one the symptom concerns.

Radio, navigation, amplifier – three different submissions

Each module is described a little differently:

  • radio – write whether the device powers up, responds to the buttons and whether there is an image,
  • navigation – write whether the problem concerns only the navigation function or the whole unit,
  • amplifier – write whether there is no sound on all sources and in all speakers.

With sound problems, it is not always clear whether the amplifier or the radio has failed. That is why, before removal, we first agree with you which part to send.

Factory module, not a replacement

We repair the devices that the car received from the factory. They are identified by the sticker with the part number, so please attach a photo of it and a photo of the device or panel to your submission. We do not repair Android radio-nav units fitted instead of the original unit.

Quote and approval for repair

After receiving the description and photos, we provide an initial, approximate quote. When the module reaches us, we check it – the module itself, without the car – and confirm the exact price. Repair starts only after your approval. You do not need to know the model name of the radio; make, model and year of the car are enough.