Repair of radio, navigation and amplifier Mercedes-Benz CLS Shooting Brake X218

The repair of the radio, navigation and amplifier Mercedes-Benz CLS Shooting Brake X218 starts with the symptom description. We work on the original module removed from the car, so how it behaved in the vehicle is known to us only from your account.

How should the fault be described so that the description is useful?

We do not need technical terms. Just write in plain language:

• what stopped working: picture, sound, button response or start-up,
• whether it happens all the time or only from time to time,
• whether the symptom appears immediately after switching on or after some time in use,
• what happened beforehand, for example a flat battery, water ingress or removal of another module.

What should be attached to the description?

The make, model and year of the car, plus photos of the unit or its front panel and the type label. The label with the part number confirms that the module is original – we do not repair Android replacements fitted instead of the original units. You do not need to give the radio model name, and we will ask for the part number when it is needed.

What happens to the description next?

Based on it and the photos, we prepare an initial, approximate quote and determine which part should be sent to us: the radio, navigation unit or amplifier. After receiving the module, we check it with your description in front of us. We do not assess the car – only the unit comes to the workshop. We confirm the exact price after this check, and we carry out the repair after your approval.