Radio / navigation Mail-in repair Warranty
Repair of radio, navigation and amplifier Dodge Grand Caravan V
In the Dodge Grand Caravan V, we service the factory RHW unit (Harman Becker), i.e. the radio with navigation and maps stored on the built-in hard drive.
Dodge Grand Caravan V (RT)
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Frequently asked questions and answers
Repair of radio, navigation and amplifiers Dodge Grand Caravan V: enquiry, module shipping and quote.
Do you repair the factory radio, navigation and amplifier in a Dodge Grand Caravan V?
Yes, we repair the factory radio, navigation and amplifier in a Dodge Grand Caravan V; we check the removed module and assess the scope of the repair. We do not repair Android replacements fitted in place of factory equipment.
Is repair worthwhile instead of replacement in a Dodge Grand Caravan V?
We decide whether it is worthwhile after checking the supplied removed module, the part-number sticker and your description of the symptoms. Before any repair, we will set out the scope of work and confirm the price; we carry out the repair once you approve it.
How is the repair quote for a module in a Dodge Grand Caravan V prepared?
The initial quote for a Dodge Grand Caravan V is indicative, based on photos of the panel, the sticker and your description before you send the removed module. We confirm the exact price after checking the module; we will carry out the repair once you approve it and confirm the cost.
Do I need to come in with the car, or can I send the removed module from a Dodge Grand Caravan V?
You do not need to come in with the car — just send the removed module from a Dodge Grand Caravan V or bring it in by appointment. Before sending, please provide the make, model, year, description of the symptoms and a photo of the unit and sticker; pack the module carefully.
What should I prepare before submitting a module from a Dodge Grand Caravan V?
When submitting a module from a Dodge Grand Caravan V, provide the make, model, year, description of the symptoms and a photo of the front of the unit and the sticker. You do not need to know the radio model name; we will ask for the part number only if needed, and protect the screen before sending.
Radio and navigation repair for the Dodge Grand Caravan V applies to factory modules fitted in this model.
What units do we service in the Dodge Grand Caravan V?
In the Dodge Grand Caravan V model, we service the factory RHW unit (Harman Becker). This is the radio with navigation and maps stored on the built-in hard drive, used in Chrysler, Jeep and Dodge vehicles. You will find the RHW designation on the front of the unit, in the lower right corner next to the AUX input.
How can you tell the problem may be in the module?
An RHW fault is indicated by a situation where the radio works, but the navigation will not start: after pressing NAV, the screen shows the message “Navigation Database Not Detected. Please Install Navigation Database”. This is a permanent fault — the message returns every time. It may be caused by the hard drive with the maps, the radio software, or the main board electronics, which have stopped detecting the drive. In your enquiry, please say when the message started appearing and whether it was preceded by an attempt to update the maps or software.
When does repair make sense, and what do we check?
What can be repaired depends on which component has failed and on the condition of the unit you send in. After receiving the removed module:
- we power up the unit on the bench and check whether the navigation database missing message repeats,
- we determine whether the problem lies with the drive, the software, or the main board electronics,
- we present the scope of work and the price, and we start the repair after your approval.
For an initial assessment, a description of the symptom and photos of the front of the unit and the sticker with the part number are enough. We repair factory modules; we do not accept Android replacements fitted in their place.