Radio / navigation Mail-in repair Warranty
RHW Harman Becker
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Repair of radio, navigation and amplifier Ram 3500 IV
Two photos, a short description of the symptom and the removed module – that is all it takes for the factory radio, navigation or amplifier from the Ram 3500 IV to be sent to the workshop.
Ram
Ram 3500 IV (D2)
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Frequently asked questions and answers
Repair of radio, navigation and amplifiers for Ram 3500 IV: enquiry, module dispatch and quote.
What photos should I send for a repair quote for the Ram 3500 IV model?
A photo of the front of the unit and a photo of the rating label. Also the vehicle year and a description of the fault, meaning what happens when it is switched on and whether the problem occurs every time.
The radio asks for a code when switched on. Should I report that?
Yes, let us know straight away, as well as any previous repairs to the module. This information allows us to assess the enquiry in advance before the unit is delivered.
Will you ask for the part number?
Only if it is needed. To start with, photos of the front and the rating label are enough, and you do not need to provide the name or version of the system.
Do you accept replacement radios?
No. We do not repair Android radio-navigation systems or other replacements fitted instead of the factory equipment. We work on the original radio, navigation system and amplifier.
Who decides whether the module will be repaired?
You. After checking the unit at our station, we confirm the exact cost, and we only start work after your approval. Payment is by bank transfer before dispatch or cash on delivery.
Repair of radio, navigation and amplifier for Ram 3500 IV requires very little from you: two photos, a short description and the removed module. We carry out inspection and repair at the workshop.
Two photos and a few words
For an initial assessment, a photo of the front of the unit and a photo of the rating label are enough. Also include the car's year and a description of the fault: what happens when it is switched on, whether the problem affects the picture or the sound, and whether it happens every time. If the module has been repaired before or asks for a code when switched on, mention that straight away. It is also helpful to know how long the fault has been present.
Don't know the radio name? That is no problem
We do not expect you to provide the system name or version. We only ask for the part number if it is needed. The photos let us identify the unit, and the label also tells us whether the module is factory fitted. This matters because we do not repair Android radio-navigation units or other replacements.
What we do with the module
First we send an indicative quote. Once the unit arrives, we test it at the bench – without the car, so we do not assess its wiring or power supply. We then confirm the exact cost of repairing the radio, navigation or amplifier. The decision is yours: we only start after approval. If the fault concerns the sound and it is not clear which component is at fault, we agree in advance what should be sent to us before removal.