Radio Mail-in repair Warranty
Repair of radio, navigation and amplifier Scania S Series NGS
You can recognise the AUS4 Basic and AUS4 STD (Harman Becker) units from Scania S Series NGS by the sticker with the Scania logo; we accept both for inspection and repair.
Scania
Scania S Series NGS
Radio / navigation Mail-in repair Warranty
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We also support devices not listed here — the list is published gradually, and our technical database is much larger. If you cannot see your make or model, call us or submit a quote enquiry. In 99% of cases we can help.
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Frequently asked questions and answers
Repair of Scania Seria S NGS radio, navigation and amplifiers: enquiry, module shipping and quote.
Do you repair the factory radio, navigation and amplifier in Scania S Series NGS?
Yes – we repair the original factory radio, navigation and amplifier for Scania S Series NGS; we only accept factory units identifiable by the sticker. We do not service replacements or Android devices; we check the removed module.
Is repairing Scania S Series NGS worthwhile instead of replacing it?
We will assess whether repairing the Scania S Series NGS module is worthwhile after checking the removed module you send in; after testing, we will present the available options and recommended next steps. We carry out the repair only after your approval and confirmation of the scope.
How is the quote for repairing the Scania S Series NGS module prepared?
The initial quote for the Scania S Series NGS module is approximate, based on photos and description; please send the make, year, description of the symptoms and a photo of the panel and label. We give the exact price after checking the removed module; repair after your approval.
Do I need to bring the vehicle in, or can I send the removed Scania S Series NGS module?
You do not need to bring the vehicle in – you can send us the removed Scania S Series NGS module from anywhere in Poland, or deliver it in person by prior arrangement. Removal and refitting are to be handled by a workshop; we check the module you send.
What should I prepare before sending the Scania S Series NGS module for service?
When sending in the Scania S Series NGS module, prepare the vehicle make, model and year, a description of the symptoms and a photo of the unit or panel and nameplate sticker; this information allows an initial quote. You do not need to know the radio name; the part number is only needed if requested, and you send the module without the vehicle.
Repair of Scania Seria S NGS radio, navigation and amplifier covers the factory Scania AUS4 Basic (Harman Becker) and Scania AUS4 STD (Harman Becker) units.
How do you identify the AUS4 unit?
On the label you will find the manufacturer's name, Harman Becker, the model – for example AUS4 Basic or AUS4 Basic DAB – and the Scania logo under the barcode. The Basic version is a radio without navigation, while the STD version has a colour touchscreen and navigation.
How do you describe the fault?
Answers to a few questions will help:
- does the radio switch on at all, and do the button and screen backlights come on?
- does the startup stop on the logo screen?
- are there crackles or buzzing in the speakers?
- was the vehicle jump-started or was the panel exposed to moisture?
These questions point to faults we repair in AUS4: no power in the Basic version, freezing on the logo, and sound interference.
Radio paired to the vehicle
AUS4 units are protected by the chassis number stored in memory. A unit fitted from another Scania recognises the foreign number and locks itself. For this reason we repair the original radio from your vehicle, not a replacement. We check the removed unit, confirm the fault and present the scope of work for approval. We provide an initial, indicative quote based on photos of the front and label, and a description of the symptoms; the exact price is confirmed after inspection.