Radio / navigation Mail-in repair Warranty
Repair of the radio, navigation and amplifier Porsche 911 997.2
The PCM3.0 (Harman Becker) navigation system in Porsche 911 997.2 stores maps on a hard drive; we repair issues such as recurring resets and freezing on the logo.
Porsche
Porsche 911 997.2
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Frequently asked questions and answers
Repair of the radio, navigation and amplifiers Porsche 911 997.2: submission, module dispatch and quote.
Do you repair the factory radio, navigation and amplifier in Porsche 911 997.2?
Yes — we service factory units from Porsche 911 997.2. Please send the removed module together with a photo of the front and the nameplate sticker, plus a description of the symptoms; once checked, we will present the scope of repair.
Is it worth repairing rather than replacing in Porsche 911 997.2?
Whether it is worth it depends on the condition of the removed module and the extent of the damage, which we verify once it is delivered. Based on the photos and description, we will give an approximate quote before dispatch, and after checking the module we will confirm the exact scope and cost of repair.
What does the repair quote look like for Porsche 911 997.2?
An initial quote for Porsche 911 997.2 is prepared on the basis of photos of the panel, the sticker and the description of the symptoms before dispatch. After receiving the removed module, we will check the unit and confirm the exact price and scope of work.
Do I need to bring the car, or can I send the removed module from Porsche 911 997.2?
You do not need to bring the car — you send us only the removed module from Porsche 911 997.2, and we repair it by post from anywhere in Poland. You can also deliver it in person by appointment; please send a photo of the panel and sticker and a description of the symptoms before dispatch.
What should I prepare before submitting the Porsche 911 997.2 module?
When submitting, please give the make, model and year of the Porsche 911 997.2, describe the symptoms and send a photo of the front and the sticker from the removed module. You do not need to know the radio name; only give the part number if we ask for it, and we will check whether the unit is factory-fitted.
Repair of the radio, navigation and amplifier Porsche 911 997.2 covers the factory Porsche PCM3.0 (Harman Becker) unit.
Which unit do we service in Porsche 911 997.2?
We repair the factory Porsche PCM3.0 (Harman Becker) navigation system, produced around 2009–2012. The maps are stored on a hard drive inside the unit, which is why some faults are related to the drive itself.
What PCM3.0 faults do we repair?
The symptoms with which these units come to our workshop:
- recurring resets – at fixed intervals or irregularly; sometimes you manage to enter the menu, other times only the logo is visible,
- freezing on the Porsche logo or not switching on,
- display artefacts: stripes, random pixels and garbled characters instead of the menu, where the unit responds to buttons but cannot be operated,
- hard drive fault.
Resets can have three sources: a damaged hard drive, corrupted navigation software or a main board fault. Which one applies is determined after checking the unit.
What should I send and how does the quote work?
Describe what happens after the ignition is switched on: whether the logo appears, after how long the unit restarts, and whether the image is clear. Enclose a photo of the front and the sticker with the part number, as well as the car's make, model and year. Based on this, we provide an initial, approximate quote; the exact price is confirmed after checking the removed module, and we carry out the repair after your approval. We repair factory units only.