Radio / navigation Mail-in repair Warranty
Repair of the radio, navigation and amplifier Scania R Series (pre-NGS)
We service original radios, navigation systems and amplifiers from Scania R Series (pre-NGS). Android replacements are not repaired by us – the sticker decides.
Scania
Scania R Series (pre-NGS) (PGRT pre-NGS)
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We also support devices not listed here — the list is published gradually, and our technical database is much larger. If you cannot see your make or model, call us or submit a quote enquiry. In 99% of cases we can help.
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Repair of the radio, navigation and amplifier in Scania R Series (pre-NGS) concerns factory audio modules. The enquiry comes down to three questions, which we answer together with you.
Is it factory equipment?
We repair original units, including those from lorries – Scania is one of the brands we support. If the vehicle is fitted with a replacement instead of the factory radio, for example an Android navigation unit, we will not service it. The sticker with the part number is what matters, so take a photo of it. Also include a photo of the front of the unit; you do not need to know its name.
What exactly is not working?
Describe the symptom as precisely as possible: no picture, no sound, no response to the buttons, or perhaps the unit does not power up at all. Add whether the fault is constant, when you first noticed it, and whether the unit has already been repaired. If the problem concerns sound and you are not sure whether the radio or the amplifier is to blame, before removal we will establish which parts need to come to us.
Who decides on the repair?
You do. First you receive an indicative quote based on photos and your description. We then check the removed module – only the module, without the vehicle and its wiring – and confirm the exact cost. We do not start work without your approval. We issue a VAT invoice for the repair. Please also provide the vehicle model and year when submitting the enquiry.
Frequently asked questions and answers
Repair of the radio, navigation and amplifiers in Scania R Series (pre-NGS): enquiry, module shipping and quote.
Is Scania among the lorry brands you support?
Yes, Scania is one of the lorry brands we support, alongside DAF, MAN and Mercedes. We repair factory radios, navigation systems and amplifiers once they have been removed from the vehicle.
The unit does not power up at all. Can this be priced in advance?
Yes, describe the fault and attach photos of the front panel and the sticker with the part number. On this basis we prepare an indicative quote, and confirm the exact cost after checking the module.
I don't know whether the radio or the amplifier is at fault. What should I send?
Start by describing the audio-related symptoms. Before you arrange removal, we will agree with you which parts need to come to us and are required for inspection.
What details should I provide when submitting a Scania R Series (pre-NGS) unit?
The vehicle model and year, and whether the unit has already been repaired. Please include a photo of the sticker with the part number, as that is how we identify the factory equipment.
Can you start the repair without waiting for my decision?
We do not start work without approval. First we check the removed module and confirm the exact cost, and the decision to repair is yours.