Radio / navigation Mail-in repair Warranty
Repair of radio, navigation and amplifier Ram 1500 IV
Instead of “the radio does not work”, describe what the screen and sound are doing – on that basis we will initially assess the removed factory module from the Ram 1500 IV.
Ram
Ram 1500 IV (DS)
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Frequently asked questions and answers
Repair of Ram 1500 IV radios, navigation units and amplifiers: enquiry, module shipping and quote.
How do you describe a radio fault in the Ram 1500 IV?
Specifically: whether the screen stays dark, whether there is picture with no sound, or whether the unit does not respond to the buttons. Add how long it has been happening and whether the symptom occurs every time.
Do I need to know the radio model in my Ram?
No. A photo of the front and the sticker with the part number, plus the car’s year, is enough. From the sticker we also check whether the unit is factory-fitted.
What happens after sending the photos and description?
We reply with an approximate quote. Once the module reaches us, we check it and confirm the exact cost, and we start the repair after your approval.
Do you also repair the amplifier, not just the radio?
Yes, we accept original radios, navigation units and amplifiers. The condition is that the unit must be factory-fitted, because we do not repair Android replacements.
How do I deliver the module for repair?
You send the removed unit by courier or deliver it in person by prior arrangement. The vehicle stays with you, because we assess the module only.
Repair of the Ram 1500 IV radio, navigation and amplifier is carried out here on the removed, factory-fitted module. To let us assess your enquiry initially, we need a precise description of what the unit does and does not do.
How to name the symptom
Instead of “the radio does not work”, write more precisely, for example:
- the screen stays dark or lights up and goes out,
- there is picture but no sound,
- the unit does not respond to the buttons,
- the fault appears only sometimes.
Add how long it has been happening and whether anything happened before the fault appeared. These sentences tell us more than a general statement. Also let us know whether the module has already been repaired.
Factory module in the Ram 1500 IV
We repair original radios, navigation units and amplifiers. If your car has factory-fitted equipment, the part-number sticker will show it. We do not repair Android radio-navigation units fitted in place of the original. You do not need to know the model name of the radio – a photo of the front and the sticker, plus the car’s year, is enough.
Quote and inspection
Once we receive your description and photos, we provide an initial quote. When the module reaches us, we inspect it and confirm the exact cost. We assess the device only, not the car or its wiring. We begin the repair after you approve it. If the issue concerns sound and you are not sure whether the radio or the amplifier has failed, contact us before removal – we will determine which components are needed for inspection.