Radio / navigation Mail-in repair Warranty
Repair of the radio, navigation and amplifier Porsche Cayenne 957
With factory equipment from the Porsche Cayenne 957, we first ask for photos and a description of the fault, and only then for removal of the radio, navigation unit or amplifier.
Porsche
Porsche Cayenne 957
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Before you arrange for the module to be removed from the car, write to us. Repair of the radio, navigation and amplifier in Porsche Cayenne 957 starts with photos and a description, and only then with removal.
First the description, then removal
This order saves you unnecessary work. Based on photos of the front, the rating label and the fault description, we provide an indicative quote. We also determine exactly what needs to be sent to us. This matters in the case of sound issues, when it is not clear whether the radio or the amplifier has failed.
Only factory Porsche equipment
We repair original radios, navigation units and amplifiers. If your Cayenne has an Android radio-navigation unit instead of the factory unit, we will not accept it. You can identify the original by the sticker with the part number. You do not need to know the system name, and we will ask for the number itself when needed. Please provide the car’s year as well.
Fault description: three questions
Answer three questions in your enquiry:
- whether the unit powers up and whether the screen displays anything,
- whether there is sound and whether it disappears completely or only from time to time,
- whether the fault appeared suddenly or gradually.
Add whether the module has already been repaired and whether the symptom occurs every time. After delivery we test the module itself, without the car, so we do not assess the wiring or power supply in the car. We then confirm the exact cost, and we carry out the repair only after your approval.
Frequently asked questions and answers
Repair of the radio, navigation and amplifiers in Porsche Cayenne 957: enquiry, module shipping and quote.
Should I remove the module from the Porsche Cayenne 957 model before I contact you?
It is better to write first. Based on the photos and description, we provide an indicative quote and determine which parts need to be sent to us, so you do not remove anything unnecessary from the car.
The sound cuts out from time to time. How should I describe that?
Please write whether the silence is complete or the sound returns, and whether the fault appeared suddenly or gradually. Also add whether the unit powers up and whether the screen displays anything.
Do you repair the factory Porsche amplifier?
Yes, we repair original amplifiers, radios and navigation units. In the case of sound problems, before removal we establish which components are needed for testing.
I have an Android radio in my Cayenne. Will you accept it?
No. We repair only factory equipment, and we do not accept Android radio-navigation units fitted in place of the original unit. The original has a sticker with the part number.
Do you test the module in the car?
No, we test the module itself after removal, without the car. After checking, we confirm the exact cost, and we only carry out the repair after your approval.