Radio / navigation Mail-in repair Warranty
Repair of radio, navigation and amplifier Mercedes-Benz X-Class W470
We prepare an initial quote for the factory radio, navigation unit or amplifier from a Mercedes-Benz X-Class W470 based on a detailed description of the fault.
Mercedes-Benz
Mercedes-Benz Klasa X W470
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If you are looking for repair of the radio, navigation unit and amplifier for the Mercedes-Benz X-Class W470, start with a good description of the fault. It is on that basis that we prepare an initial quote for the factory module.
How to describe a fault so it can be assessed in advance
Describe what you can see and hear from the moment the unit is switched on. Does the screen light up? Is there any sound? Does the module respond to the buttons and knobs? Also include whether the symptom is constant or only appears from time to time, and since when you have noticed it. If the unit asks for a code or has already been opened or repaired by someone else, mention that too. Please include the car’s year in the description.
Radio, navigation or amplifier?
We accept all three types of factory modules. If there is no sound, it is not always immediately clear which one is at fault, so before removal we establish together which unit should be sent to us. You do not need to know the name of your radio. A photo of the front and the sticker with the part number is enough – it also shows whether it is a factory module. We do not accept Android radio-navigation units fitted instead of the original.
What happens to the module at the workshop
We receive the removed unit only and test just that. The power supply and wiring in the car are outside our assessment. After testing, you receive information about the exact repair cost. Work starts only after your approval, not before.
Frequently asked questions and answers
Repair of radio, navigation and amplifiers Mercedes-Benz X-Class W470: enquiry, module shipping and quote.
Where do I start when submitting a repair for Mercedes-Benz Klasa X W470?
Start with a description of the fault and two photos: the front of the unit and the rating sticker. Add the year of the car, and we will prepare an initial, indicative quote before the module is sent.
What should the fault description include?
Describe what happens after switch-on: whether the screen lights up, whether there is sound, and whether the unit responds to the buttons. Also state whether the symptom is constant or only appears occasionally.
Do you also check the wiring and power supply in the car?
No. We only check the removed module that arrives to us. In-car measurements, for example of the power supply, should be carried out by the workshop on site.
The radio is asking for a code. Should I mention that?
Yes, mention it in the submission together with information on whether the unit has been repaired or opened before. That way we know from the outset what the case concerns.
Will you repair an Android radio fitted in place of the factory unit?
No, we deal only with factory modules. We do not repair Android radio-navigation units fitted in place of the original radio; the original can be identified by the sticker with the part number.