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Repair of radio, navigation and amplifier Mercedes-Benz A-Class W169

We accept the Comand NTG2 (Harman Becker) unit, which combines navigation, radio and the CD/DVD player, from the Mercedes-Benz A-Class W169.

Mercedes-Benz

Mercedes-Benz A-Class W169

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Repair of radio, navigation and amplifier Mercedes-Benz A-Class W169 includes, among other things, the Comand NTG2 (Harman Becker) unit, fitted as standard in this model. NTG2 combines navigation, radio and the CD/DVD player, and communicates with the other audio devices via the MOST fibre-optic loop.

Problems starting NTG2

Faults in the main board of this unit may be indicated by symptoms that worsen over time:

  • the system responds with a delay and the map moves in jumps,
  • after switching on the ignition, the Mercedes-Benz logo appears and the start stops there,
  • the radio switches itself off and on again, getting stuck in a restart loop,
  • the screen stays black, even though the station can still be heard in the background.

Battery flat after overnight parking

A less obvious symptom is a battery that is flat after being parked. A faulty radio may not go into sleep mode after the ignition is switched off and draw power, even when the screen is dark. If you have noticed this link, mention it in your enquiry.

How do I report NTG2 from the A-Class W169?

Send a photo of the front of the unit – we will confirm the model from it. A photo of the label with the part number, which in these units starts with the letter A, will also help. After receiving the description and photos, we provide an initial quote, and we confirm the exact price after inspecting the removed module. We start the repair after your approval. We do not repair Android replacements.

Frequently asked questions and answers

Repair of radios, navigation systems and amplifiers Mercedes-Benz A-Class W169: enquiry, module shipping and quote.

The radio in the Mercedes-Benz A-Class W169 shows the logo and will not start – what should I do?

Stopping at the logo may indicate a fault with the main board in the factory unit. Send a description of the symptom and a photo of the front of the device, and after a preliminary quote send the removed module.

Is a slow navigation system in the Mercedes-Benz A-Class W169 already a fault?

Delayed responses and a map that moves in jumps may be an early sign of a problem with the main board. Over time, the symptom may turn into restarts or stopping at the logo.

The screen in the Mercedes-Benz A-Class W169 is black, but the radio works – should I send the whole unit?

Yes, the whole removed unit comes in for service. A black screen while the radio works may indicate an internal fault in the module, which we confirm after inspecting it.

Can the radio in the Mercedes-Benz A-Class W169 draw power while parked?

It can, if the faulty unit does not go into sleep mode after the ignition is switched off. If the battery goes flat overnight, mention it in your enquiry.

How can I confirm the model of the factory radio in a Mercedes-Benz A-Class W169?

A photo of the front of the unit is enough for us to confirm the model. A photo of the label with the part number is also helpful, but you do not need to read anything yourself.