Radio / navigation Mail-in repair Warranty
Repair of radio, navigation and amplifier Mercedes-Benz SLK R172
In the Mercedes-Benz SLK R172 we service the factory NTG4.5 unit: from a black screen and rebooting to the logo, to silence in the speakers and problems with the disc drive.
Mercedes-Benz
Mercedes-Benz SLK R172
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Frequently asked questions and answers
Repair of Mercedes-Benz SLK R172 radios, navigation units and amplifiers: submission, module shipping and quote.
Do you repair the factory radio, navigation and amplifier in the Mercedes-Benz SLK R172?
Yes, we repair the factory radio, navigation and amplifier Mercedes-Benz SLK R172; you send the removed module, and we physically check it upon receipt. We do not service Android replacements; you can identify the factory unit by the part number sticker.
Is repair worthwhile instead of replacement in the Mercedes-Benz SLK R172?
Whether repair is worthwhile for the Mercedes-Benz SLK R172 depends on the condition of the removed module and the reported fault. After receipt, we check the module and present the proposed repair and available options; before sending it, you can send photos and a description for an initial assessment.
How is the quote for the radio and navigation unit for the Mercedes-Benz SLK R172 prepared?
Before sending, you can send photos of the front, the label and a description of the fault; we will prepare an initial quote for the Mercedes-Benz SLK R172 on that basis. We confirm the exact price after physically checking the removed module and before starting the repair.
Do I need to bring the car in, or can I send the Mercedes-Benz SLK R172 module?
You do not need to bring the car in; you can send the removed module by courier from anywhere in Poland or deliver it in person by appointment. Protect the screen and connectors, use a rigid box and packing material, and enclose any extra parts separately.
What should I prepare before submitting a Mercedes-Benz SLK R172?
Before submitting a Mercedes-Benz SLK R172, describe the fault with the make, model and year, and send photos of the front and the nameplate of the removed module. If you are not sure what to send, describe the problem and we will tell you what to send.
The repair of Mercedes-Benz SLK R172 radio, navigation and amplifier covers the factory Mercedes-Benz NTG4.5 unit (Melco / Harman Becker / Matsushita) from cars from around 2011–2015.
What do we repair in NTG4.5?
The scope of cases for this unit includes:
- Comand that will not power up – the screen is black and the power button does not respond,
- repeated rebooting to the logo,
- the system freezing and not responding to buttons,
- no sound from any audio source, or knocking and crackling in the speakers,
- a drive that does not recognise discs or jams them in the mechanism,
- a faulty hard drive or SD card slot.
Unit after water ingress
A separate case is a unit that has had water inside it. Corrosion inside the unit progresses very quickly, so please mention flooding or moisture in your submission, even if the unit is still working.
How should you describe the fault, and what happens next?
Write which symptom is occurring, whether it appears immediately after start-up or after some time, and whether the unit has been repaired before. Include a photo of the front and the label with the part number, plus the car make, model and year. You do not need to know the unit name. On that basis we prepare an initial assessment. After checking the removed unit, we present the proposed repair and price, and we begin work after your approval. We repair factory units identified by the sticker; we do not support Android replacements.